At a Glance
- Tasks: Drive operational efficiency and improvement across Bloom & Wild’s network with innovative projects.
- Company: Join a leading floral and gifting company known for its dynamic culture.
- Benefits: Enjoy flexible working, generous holiday, and discounts on products.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by optimising operations and leveraging cutting-edge technology like AI.
- Qualifications: 3+ years in consulting or operations, strong analytical skills, and a passion for innovation.
The predicted salary is between 60000 - 75000 £ per year.
Operations Team @ Bloom & Wild Group
Reporting to the COO, as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across Bloom & Wild’s complex operational network. This high-visibility role bridges the gap between data-driven strategy and hands-on execution. You will drive operations improvement projects, deliver analysis, perform cross-site/supplier benchmarking, build business cases, oversee the performance of 3rd-party suppliers, and implement changes required from shifting supply chains and the growth of ranges and product categories. Your mission is to ensure that as we scale our floral and non-floral categories, we maintain a best-in-class customer experience through operational rigor and the deployment of cutting-edge technology like AI.
Key responsibilities:
- 3rd Party Supplier Governance & Performance Management: Monitor the performance of our key 3rd-party suppliers, overseeing a robust governance cadence to ensure KPI delivery and strategic alignment. Independently lead high-value strategic projects that result in improvements in cost, quality or customer experience. Support with quarterly SteerCos and Executive briefings, aligning supplier delivery with internal strategic priorities. Lead peak (Christmas, Valentine’s Day, Mother’s Day) retrospectives to turn operational challenges into standardised, scalable improvements. Lead end-to-end Mother’s Day planning, driving alignment across internal teams and 3rd-party suppliers to hit key milestones while optimising production plans against quality standards, cost-efficiency and forecast flexibility.
- Continuous Improvement & Cost Transformation: Lead end-to-end projects across both owned and 3rd-party production & fulfillment sites to identify efficiencies, streamline processes and deliver measurable cost savings. Analyze complex operational datasets to establish performance baselines, identify best-in-class practices across sites and pinpoint high-value opportunities for replication or improvement. Act as a flexible internal consultant, deployed to work with VP Operations in Customer Operations or Production & Supply Chain to deliver value-driving projects in owned or 3rd-party supply chains. Manage the implementation of new operational standards and processes, ensuring change is not just launched but sustained through training and accurate adoption.
- Non Flower Category Range Expansion: Collaborate with operational, range and commercial teams to support the development of robust inventory management and fulfilment systems, processes and reporting required to scale a high-complexity range of non-floral gifts, foods, home goods. Optimise process to enable further expansion of the add-on range without compromising core floral operations.
- Scaling Innovation: AI & Range Expansion: Identify and implement, or lead implementation of, AI-driven opportunities to automate workflows, eliminate human error and allow our operations to scale vertically without a linear increase in costs.
- Analyst & Advisor to the COO: Conduct deep-dive analyses and prepare business cases for VP and Executive-level decisions on changes in supply chain, production or fulfillment strategy. Perform analysis on budget and performance variations to identify root causes and actionable insights.
You’ll love this role if you…
- Consulting Background: Have 3+ years in a consulting environment, developing a toolkit for structured problem-solving, building robust business cases and managing complex stakeholders.
- Operations Experience: Hands-on operational experience in a fast-paced e-commerce or retail setting that had its own production, warehousing or fulfillment operations.
- Analytical & Data-Driven: Find narratives within data to drive decision-making.
- Pragmatic Strategist: Move from a high-level business case to the warehouse floor without losing momentum.
- Expert Influencer: Comfortable holding 3rd-party partners accountable while maintaining a collaborative, commercial relationship.
- Forward-Thinking: Excited by the potential of AI to revolutionise traditional logistics and customer service models.
- Context Switching: Switch easily between big-picture strategic thinking and day-to-day execution of complex projects.
Our perks and benefits include:
- Flexible working & work from abroad
- 25 days holiday + birthday + flexible bank holidays, with option to buy additional holiday each year
- 1 volunteering day each year
- Enhanced family leave and a workplace nursery scheme
- A flexible training framework for every stage of your career
- Irresistible discounts on our products, blooms & subscriptions
- Share in our success with a choice to take equity options from day one
- ClassPass membership: monthly credits to spend on fitness classes, yoga and more
Operations Transformation & Excellence Lead (12-Month FTC employer: SLAMcore
At Bloom & Wild, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Operations Transformation & Excellence Lead, you will thrive in a dynamic environment that values your expertise and offers ample opportunities for professional growth, all while enjoying flexible working arrangements and generous benefits. Join us in our mission to deliver a best-in-class customer experience through cutting-edge technology and operational excellence, making a meaningful impact in the floral and non-floral categories.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Transformation & Excellence Lead (12-Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Bloom & Wild. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their challenges and think about how your skills can help them improve efficiency and customer experience.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bloom & Wild loves a data-driven approach, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Operations Transformation & Excellence Lead (12-Month FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in operations and consulting. We want to see how your skills align with the role of Operations Excellence Lead, so don’t hold back on showcasing your achievements!
Showcase Your Analytical Skills:Since this role is all about data-driven decision-making, include examples of how you've used data to drive improvements in past roles. We love seeing candidates who can find narratives within numbers, so let that shine through!
Highlight Your Project Management Experience:We’re looking for someone who can lead high-value strategic projects. Share specific instances where you’ve managed complex projects from start to finish, especially in fast-paced environments. This will help us see your hands-on operational experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who follow instructions!
How to prepare for a job interview at SLAMcore
✨Know Your Operations Inside Out
Before the interview, dive deep into Bloom & Wild's operations. Understand their supply chain, how they manage 3rd-party suppliers, and the challenges they face during peak seasons. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive operational improvements. Bring along any relevant case studies or metrics that highlight your ability to analyse complex datasets and implement effective solutions. This will resonate well with their focus on data-driven strategy.
✨Demonstrate Your Consulting Experience
Since a consulting background is crucial for this role, share stories that illustrate your structured problem-solving skills. Talk about how you've built business cases and managed stakeholders in previous roles. This will show that you can bridge the gap between strategy and execution effectively.
✨Embrace Innovation and AI
Bloom & Wild is keen on leveraging AI for operational efficiency. Be ready to discuss your thoughts on how AI can transform logistics and customer service. If you have experience implementing tech-driven solutions, make sure to highlight that as it aligns perfectly with their vision for scaling operations.
