Operations Transformation & Excellence Lead (12-Month FTC in London

Operations Team @ Bloom & Wild Group

Reporting to the COO, as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across Bloom & Wild’s complex operational network. This high-visibility role bridges the gap between data-driven strategy and hands-on execution. You will drive operations improvement projects, deliver analysis, perform cross-site/supplier benchmarking, build business cases, oversee the performance of 3rd-party suppliers, and implement changes required from shifting supply chains and the growth of ranges and product categories. Your mission is to ensure that as we scale our floral and non-floral categories, we maintain a best-in-class customer experience through operational rigor and the deployment of cutting-edge technology like AI.

Key responsibilities:

• 3rd Party Supplier Governance & Performance Management: Monitor the performance of our key 3rd-party suppliers, overseeing a robust governance cadence to ensure KPI delivery and strategic alignment. Independently lead high-value strategic projects that result in improvements in cost, quality or customer experience. Support with quarterly SteerCos and Executive briefings, aligning supplier delivery with internal strategic priorities. Lead peak (Christmas, Valentine’s Day, Mother’s Day) retrospectives to turn operational challenges into standardised, scalable improvements. Lead end-to-end Mother’s Day planning, driving alignment across internal teams and 3rd-party suppliers to hit key milestones while optimising production plans against quality standards, cost-efficiency and forecast flexibility.
• Continuous Improvement & Cost Transformation: Lead end-to-end projects across both owned and 3rd-party production & fulfillment sites to identify efficiencies, streamline processes and deliver measurable cost savings. Analyze complex operational datasets to establish performance baselines, identify best-in-class practices across sites and pinpoint high-value opportunities for replication or improvement. Act as a flexible internal consultant, deployed to work with VP Operations in Customer Operations or Production & Supply Chain to deliver value-driving projects in owned or 3rd-party supply chains. Manage the implementation of new operational standards and processes, ensuring change is not just launched but sustained through training and accurate adoption.
• Non Flower Category Range Expansion: Collaborate with operational, range and commercial teams to support the development of robust inventory management and fulfilment systems, processes and reporting required to scale a high-complexity range of non-floral gifts, foods, home goods. Optimise process to enable further expansion of the add-on range without compromising core floral operations.
• Scaling Innovation: AI & Range Expansion: Identify and implement, or lead implementation of, AI-driven opportunities to automate workflows, eliminate human error and allow our operations to scale vertically without a linear increase in costs.
• Analyst & Advisor to the COO: Conduct deep-dive analyses and prepare business cases for VP and Executive-level decisions on changes in supply chain, production or fulfillment strategy. Perform analysis on budget and performance variations to identify root causes and actionable insights.

You’ll love this role if you…

• Have 3+ years in a consulting environment, developing a toolkit for structured problem-solving, building robust business cases and managing complex stakeholders.
• Hands-on operational experience in a fast-paced e-commerce or retail setting that had its own production, warehousing or fulfillment operations.
• Find narratives within data to drive decision-making.
• Move from a high-level business case to the warehouse floor without losing momentum.
• Comfortable holding 3rd-party partners accountable while maintaining a collaborative, commercial relationship.
• Excited by the potential of AI to revolutionise traditional logistics and customer service models.
• Switch easily between big-picture strategic thinking and day-to-day execution of complex projects.

Our perks and benefits include:

• Flexible working & work from abroad
• 25 days holiday + birthday + flexible bank holidays, with option to buy additional holiday each year
• 1 volunteering day each year
• Enhanced family leave and a workplace nursery scheme
• A flexible training framework for every stage of your career
• Irresistible discounts on our products, blooms & subscriptions
• Share in our success with a choice to take equity options from day one
• ClassPass membership: monthly credits to spend on fitness classes, yoga and more