Operations Excellence & Strategy Lead (12-month FTC) in London

Our Operations team at Bloom & Wild and bloomon is at the heart of how we deliver for our customers every day, from sourcing, procurement and fulfilment to logistics and supply chain management. The team ensures we balance operational excellence, innovation, and customer satisfaction across seven markets and multiple fulfilment locations. Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products.

The Operations team at bloomon and Bloom & Wild is split into two sub‑teams, although in practice there is a close collaboration between all these sub‑teams on a daily basis:

• Production and supply chain – centralized around our two main warehouses near Amsterdam and Birmingham; the teams run our sourcing, supply chain, production and fulfilment operation, covering flowers, plants, gifts, food & drinks, packaging material and more, optimizing for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.
• Fulfilment and Customer Operations – managing our partially outsourced sourcing, production and fulfilment in the UK, optimising our delivery organisation in all countries we are active in and servicing our customers with the Customer Delight team. The team works closely with partners to achieve operational excellence and optimise for quality and customer satisfaction, delivery performance, capacity and associated COGS.

What you’ll be doing:

Reporting to the COO as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across Bloom & Wild’s complex operational network. This is a high‑visibility role where you will bridge the gap between data‑driven strategy and hands‑on execution. You will drive operations improvement projects, deliver analysis, perform cross‑site/supplier benchmarking, build business cases, oversee the performance of third‑party suppliers and implement changes required from changing supply chains and the growth of ranges and product categories. Your mission is to ensure that as we scale our floral and non‑floral categories, we maintain a “best‑in‑class” customer experience through operational rigour and the deployment of cutting‑edge technology like AI.

Key responsibilities:

• Lead 3rd‑party supplier governance and performance management, monitoring KPIs and ensuring strategic alignment.
• Lead high‑value strategic projects delivering cost, quality or customer experience improvements.
• Support with quarterly Steering Committees and Executive briefings, aligning supplier delivery with internal strategic priorities.
• Lead peak‑season retrospectives (Christmas, Valentine’s Day, Mother’s Day) to turn challenges into scalable improvements.
• Lead end‑to‑end Mother’s Day planning, driving alignment across internal teams and external suppliers to hit key milestones while optimising production plans, quality standards, cost‑efficiency, and forecast flexibility.

Continuous Improvement & Cost Transformation:

• Lead end‑to‑end projects across owned and third‑party production & fulfillment sites to identify efficiencies and deliver measurable cost savings.
• Analyze complex operational datasets to establish baselines, identify best‑in‑class practices across sites, and pinpoint high‑value opportunities.
• Act as a flexible internal consultant, deployed to work with VP Operations: Customer Operations or VP Operations: Production & Supply Chain to deliver value‑driving projects.
• Manage implementation of new operational standards and processes, ensuring sustained adoption through training and accurate adoption.

Non‑Flower Category Range Expansion:

• Collaborate with operational, range and commercial teams to support development of robust inventory management and fulfilment systems for a high‑complexity range of non‑floral gifts, foods, home goods.
• Optimise process to enable further expansion of the add‑on range without compromising core floral operations.

Scaling Innovation: AI & Range Expansion:

• Identify and implement AI‑driven opportunities to automate workflows, eliminate human error, and allow operations to scale vertically without linear cost increases.

Analyst & Advisor to the COO:

• Conduct deep‑drive analyses and prepare business cases for VP and executive‑level decisions on changes in supply chain, production or fulfilment strategy.
• Perform analysis on budget and performance variations to identify root causes and actionable insights.

You’ll love this role if you…

• Consulting background: 3+ years consulting, with structured problem‑solving, business case building, and stakeholder management.
• Operations experience: Hands‑on operational experience in a fast‑paced e‑commerce or retail setting with production, warehousing or fulfilment.
• Analytical & data‑driven: Find narrative in data to drive decision‑making.
• Pragmatic strategist: Move from high‑level business case to floor execution without losing momentum.
• Expert influencer: Hold third‑party partners accountable while maintaining collaborative commercial relationships.
• Forward‑thinking: Excited by AI’s potential to revolutionise logistics and customer service.
• Context switching: Switch easily between strategy and day‑to‑day project execution.

Benefits

• Flexible working & work from abroad
• 25 days holiday plus birthday + flexible bank holidays, and option to buy additional holiday each year
• 1 volunteering day each year
• Enhanced family leave and a workplace nursery scheme
• A flexible training framework for every stage of your career
• Irresistible discounts on our products, blooms & subscriptions!
• Share in our success with a choice to take equity options from day 1
• ClassPass membership: monthly credits to spend on fitness classes, yoga and more