At a Glance
- Tasks: Manage key hospitality accounts and drive growth through strong relationships and tailored solutions.
- Company: Join Pact, a leading coffee company with a passion for quality and sustainability.
- Benefits: Competitive salary, flexible working, generous holiday, and a monthly coffee allowance.
- Other info: Enjoy a hybrid work environment with great career development opportunities.
- Why this job: Be the coffee expert and make a real impact in the vibrant hospitality industry.
- Qualifications: Experience in account management and a genuine passion for coffee.
The predicted salary is between 35000 - 40000 € per year.
The role involves managing and growing key hospitality partnerships across the UK’s most exciting venues. The Key Account Manager will build strong, trusted relationships with customers, delivering outstanding service and tailored solutions while driving commercial growth.
Key responsibilities include:
- Serving as the coffee expert and main point of contact for key hospitality partners, ensuring an outstanding experience.
- Creating and delivering account plans that drive sales growth, identifying opportunities for cross-sells and up-sells.
- Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
- Working closely with Marketing to generate new business within defined hospitality segments and following up on inbound leads.
- Winning new accounts and growing existing ones, achieving ambitious growth targets.
- Collaborating with Operations to ensure smooth onboarding of partners and timely order fulfilment.
- Tracking performance across accounts, using insights to drive continuous improvement.
- Identifying opportunities to introduce new products, services, or initiatives to enhance client offerings.
- Representing Pact at client meetings, industry events, and trade shows to build lasting connections.
We are looking for someone who:
- Has a deep understanding of the coffee market and key trends.
- Possesses experience in the coffee marketplace, ideally within the premium or speciality segment.
- Has a proven track record in account management and building lasting client relationships.
- Is commercially sharp, focused on driving growth and hitting targets sustainably.
- Can manage multiple accounts and priorities while focusing on long-term growth.
- Is highly organised, proactive, and takes ownership to get things done.
- Is a natural collaborator who works well across teams.
- Has genuine enthusiasm for coffee and believes in Pact’s mission to improve coffee for everyone.
Our Head Office is in London Bridge, offering a hybrid, flexible working environment with an engaged, collaborative approach to work and supportive leadership.
Perks include:
- £35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement.
- 23 days holiday (increasing annually up to 27 days) plus 3 extra days between Christmas & New Year.
- Flexible working core hours (10–4).
- Monthly at-home coffee allowance.
- Enhanced pension.
- Enhanced parental leave.
Key Account Manager in Hospitality employer: SLAMcore
Pact is an exceptional employer for a Key Account Manager in Hospitality, offering a vibrant work culture that thrives on collaboration and innovation. With a strong commitment to employee growth, we provide tailored training opportunities and a supportive leadership team, ensuring you can excel in your role while enjoying a flexible working environment in the heart of London. Our competitive salary package, generous holiday allowance, and unique perks like a monthly coffee allowance reflect our dedication to making your experience with us both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Hospitality
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and coffee tastings to meet potential partners and showcase your passion for coffee. Building genuine relationships can open doors that applications alone can't.
✨Tip Number 2
Be proactive in reaching out! Don’t wait for opportunities to come to you. Identify key venues or businesses you admire and pitch how you can help them grow with Pact’s offerings. A personal touch goes a long way!
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential clients, share insights about market trends and how they can benefit from partnering with Pact. Being knowledgeable builds trust and credibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pact family. Let’s make incredible coffee together!
We think you need these skills to ace Key Account Manager in Hospitality
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share your experiences and insights about the coffee industry, especially if you've worked in hospitality. We want to see that you live and breathe coffee just like we do!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in account management and business development. Use specific examples that demonstrate how you've built strong relationships and driven growth in previous roles. This will help us see how you can contribute to our mission.
Be Authentic and Genuine:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your enthusiasm for the role and why you believe you're a great fit for Pact. We’re looking for someone who can connect with our partners and represent our values.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SLAMcore
✨Know Your Coffee Inside Out
As a Key Account Manager in Hospitality, you need to be the coffee expert. Brush up on your knowledge of different coffee types, brewing methods, and market trends. This will not only impress your interviewers but also show that you're genuinely passionate about the product.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Use specific instances where your efforts led to growth or improved client satisfaction. This will demonstrate your ability to connect with hospitality partners effectively.
✨Be Ready to Discuss Growth Strategies
Think about how you would approach account management and growth for Pact's key partnerships. Be prepared to share your ideas on cross-selling, upselling, and generating new business. This shows that you're proactive and have a strategic mindset.
✨Understand Pact’s Values and Mission
Familiarise yourself with Pact’s mission to make incredible coffee accessible. During the interview, align your answers with their values and demonstrate how your personal beliefs resonate with their commitment to quality and sustainability in the coffee industry.
