Key Account Manager in Business and Industry

At Pact, we’re obsessed with incredible coffee. We seek out the world’s best coffee growers – farmers whose skill and dedication produce coffees of rare quality. They deserve more than a fair price: they deserve to see their coffee relished… savoured… talked about. Our role is to honour that work – by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.

As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account – for how we trade, how we treat people, and how we treat the land we use. Collaboration is at the heart of everything we do, from working closely with growers to working as a team to improve how we bring quality coffee to our customers. If you share our infectious enthusiasm for exceptional coffee and want to make a real impact, we’d love to hear from you.

The Role

We’re looking for a Key Account Manager in Business & Industry to help us build and strengthen relationships with Pact’s most valued clients. You’ll work with leading organisations across professional services, finance, technology, property, and media – ensuring every one of them enjoys an exceptional coffee experience that reflects their brand and ours.

In this role, you’ll take ownership of a portfolio of major accounts, delivering outstanding service, developing tailored solutions, and driving commercial growth across the sector. You’ll also play a key role in winning new business throughout London and the South East, combining marketing-generated opportunities with your own targeted outreach in well-defined segments.

You’ll work closely with the wider B2B, Operations, and Marketing teams to make sure every client receives the attention and support they need – and that every interaction reflects Pact’s mission to make incredible coffee from the world’s best growers effortless to enjoy in workplaces across the UK.

What you’ll be doing:

• Serving as the main point of contact for key business and industry clients – building strong, trusted relationships and delivering exceptional service and support every time.
• Developing and delivering account plans that drive growth, spotting smart opportunities to add value through cross-sell and up-sell activity.
• Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
• Working closely with Marketing and other departments to identify and pursue new opportunities within defined sectors – combining inbound leads with your own targeted outreach.
• Securing new accounts and growing existing ones, delivering against clear and ambitious growth goals.
• Collaborating with Operations and internal teams to ensure seamless onboarding, delivery, and ongoing account management.
• Monitoring account performance – tracking sales, KPIs, and client satisfaction to drive continuous improvement.
• Introducing new products, services, or initiatives that enhance clients’ workplace coffee experience and strengthen their connection to Pact.
• Representing Pact at client meetings, industry events, and trade shows – showcasing our expertise and building meaningful, long-term relationships.
• Ensuring every client interaction reflects Pact’s mission, values, and commitment to sustainability – helping businesses serve better coffee that makes a positive impact from grower to cup.

Who we’re looking for:

• Experience within the F&B sector is essential, with a strong understanding of the premium coffee market a real advantage.
• Proven track record in account management, new business development, and building lasting client relationships.
• Commercially sharp, with a focus on driving growth and hitting targets in a way that feels authentic and sustainable.
• Skilled at managing multiple accounts and priorities while keeping an eye on long-term growth.
• Highly organised, proactive, and comfortable taking ownership to get things done.
• A natural collaborator who works well across teams and brings others along for the journey.
• Genuine, infectious enthusiasm for coffee – and a belief in Pact’s mission to make coffee better for everyone.

Our Head Office is in London Bridge, and we offer a hybrid, flexible working environment. We have an engaged, collaborative approach to work, a supportive leadership team, and our perks are great.

Here are some of the perks we currently offer:

• £35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement
• 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year
• Flexible working core hours (10–4)
• Monthly at-home coffee allowance
• Enhanced pension
• Enhanced parental leave