At a Glance
- Tasks: Manage customer relationships and ensure successful implementation of AI solutions.
- Company: Join DigitalGenius, a leader in AI-driven customer experience for ecommerce brands.
- Benefits: Competitive salary, generous vacation, fitness stipend, and a creative work environment.
- Other info: Work remotely with opportunities for growth in a diverse and inclusive company.
- Why this job: Be part of a dynamic team transforming customer experiences with innovative AI technology.
- Qualifications: 2+ years in client management, strong communication skills, and problem-solving mindset.
The predicted salary is between 50000 - 60000 £ per year.
At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal.
We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.
We’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling AI and is someone who enjoys helping people, solving problems, and working on interesting projects.
Role:Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the UK and Europe. This role is open to candidates in both the UK and EU.
Responsibilities:- Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
- Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
- Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
- Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
- Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
- Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
- Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
- Field customer support inquiries and manage escalations throughout the customer lifecycle.
- Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio.
- 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
- Bachelor’s Degree - MBA or technical degree a plus.
- Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel.
- Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively.
- Ability to multitask, prioritize, and manage time effectively and autonomously.
- You love to solve problems, help people, and want to be an integral part of scaling a start-up.
- Fluency in German, French, or Spanish a plus.
- Competitive Salary.
- Generous vacation time (25 days of annual leave).
- Yearly "Reset Week" in addition to annual leave allowance.
- Freedom to experiment with your own ideas.
- Environment to develop your skills without bureaucracy or red tape.
- Monthly fitness stipend of $210 or fully paid Third Space Membership.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Success Manager employer: SLAMcore
DigitalGenius is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to experiment with their ideas. With generous benefits such as 25 days of annual leave, a yearly 'Reset Week', and a monthly fitness stipend, we prioritise employee well-being and growth. Join us in our London office or remotely across the UK and EU, and be part of a dedicated team transforming customer experiences for leading ecommerce brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at DigitalGenius. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in customer success. We love hearing about real-life experiences.
✨Tip Number 3
Be prepared to discuss KPIs and project management. Brush up on your knowledge of tools like SFDC and Zendesk, as we want to see you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client management, especially in SaaS, and showcase how your skills align with the responsibilities listed in the job description.
Showcase Problem-Solving Skills:We love candidates who can solve problems! Use specific examples in your application to demonstrate how you've tackled challenges in previous roles, particularly in customer success or project management.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where appropriate to make your achievements stand out. We appreciate straightforward communication, just like we do with our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DigitalGenius!
How to prepare for a job interview at SLAMcore
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand how to scope projects, manage implementations, and define KPIs. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or improved processes. This role is all about helping people and solving problems, so demonstrating your ability to do this will resonate well with the interviewers.
✨Familiarise Yourself with Their Clients
Research DigitalGenius's key clients and their industries. Knowing who they work with and understanding their challenges will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Communicate Clearly and Effectively
Practice articulating technical concepts in a way that's easy to understand. Since you'll be working closely with clients, being able to communicate project requirements and results clearly is crucial. Consider doing mock interviews to refine your communication skills.
