At a Glance
- Tasks: Lead customer onboarding and ensure successful deployment of Tyk's API Management platform.
- Company: Join Tyk, a dynamic tech company transforming how organisations connect their systems.
- Benefits: Enjoy unlimited holidays, flexible hours, and generous parental leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive with innovative technology solutions.
- Qualifications: Experience with APIs and cloud-native architectures; strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent.
The Role
At Tyk, customer success is a first-order priority. As a Customer Solution Architect (CSA), you are the technical owner of customer success post‑sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long‑term outcomes.
Responsibilities
- Own the technical onboarding journey from post‑sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long‑term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Qualifications
- Strong hands‑on experience with APIs, distributed systems, and cloud‑native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem‑solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast‑moving, collaborative environments focused on impact over bureaucracy
- Willingness to travel when required
Benefits
- Unlimited paid holidays
- Total flexibility in hours
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering days
- Company retreats
- Employee wellbeing platform
Equal Opportunity Statement
Tyk is an equal‑opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Customer Solution Architect - EMEA employer: SLAMcore
At Tyk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises customer success and employee wellbeing. With unlimited paid holidays, total flexibility in hours, and generous parental leave, we empower our team to thrive both personally and professionally. Located in London, our collaborative environment fosters growth opportunities and encourages innovation, making Tyk an ideal place for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Architect - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tyk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Tyk's products and services. Understand their API management platform inside out, so you can discuss how your skills align with their mission to drive customer success.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled technical challenges in the past, especially in production environments, as this will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tyk team.
We think you need these skills to ace Customer Solution Architect - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solution Architect role. Highlight your experience with APIs and cloud-native architectures, as well as any relevant projects that showcase your technical skills.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your troubleshooting abilities and your proactive approach to ensuring customer success.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain complex concepts, as this reflects your ability to communicate effectively with technical stakeholders.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at SLAMcore
✨Know Your APIs Inside Out
As a Customer Solution Architect, you'll need to demonstrate your strong hands-on experience with APIs and distributed systems. Brush up on the latest trends and best practices in API management, and be ready to discuss how you've successfully implemented these in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in production environments. Highlight your troubleshooting skills and how you’ve worked collaboratively with engineering teams to resolve issues and improve outcomes.
✨Communicate Clearly and Confidently
You’ll be acting as a trusted advisor, so practice explaining complex technical concepts in a clear and pragmatic way. Think about how you can break down intricate ideas into digestible pieces for non-technical stakeholders during the interview.
✨Demonstrate Your Collaborative Spirit
Tyk values collaboration across various teams. Be prepared to discuss how you've partnered with account managers or other departments in previous roles to drive customer success. Share examples that highlight your ability to work in fast-moving environments and your focus on impact over bureaucracy.
