At a Glance
- Tasks: Manage enterprise client relationships and drive strategic account growth.
- Company: Join Vidmob, the leader in creative data for top marketers.
- Benefits: Competitive salary, commission, stock options, and a dynamic work environment.
- Other info: Embrace a startup mentality and thrive in an evolving landscape.
- Why this job: Be the voice of clients and shape innovative solutions in a fast-paced industry.
- Qualifications: 5-8 years in Account Management, preferably in SaaS or AdTech.
The predicted salary is between 60000 - 80000 £ per year.
Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human‑reinforcement learning model for creativity.
We're looking for a strategic and customer‑obsessed Account Manager to join our team and serve as the primary relationship owner for our enterprise clients. This role is about driving long‑term customer success, maximizing product adoption, and ensuring our clients realize exceptional value from their partnership with Vidmob. You'll work hand‑in‑hand with our Account Executives to identify and develop growth opportunities while serving as the trusted day‑to‑day partner for our clients. This is a role for someone who thrives on building deep customer relationships, solving complex problems, and thinking strategically about how to drive business outcomes. You'll be responsible for ensuring customer health, driving product adoption, and actively contributing to revenue growth through expansion within your accounts.
What you’ll do:
- Own the end‑to‑end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle.
- Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross‑sell, and new use‑case opportunities within your portfolio to expand account value.
- Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long‑term success and satisfaction.
- Deliver data‑driven insights: Work hands‑on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency.
- Conduct strategic business reviews: Lead regular business reviews and executive‑level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities.
- Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction.
- Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership.
- Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go‑to‑market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed.
- Orchestrate internal resources: Partner with cross‑functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time.
- Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership.
What we’re looking for:
- Proven account management success: You have 5‑8 years of experience in Account Management, preferably within a SaaS or AdTech environment; strong background in the advertising industry, digital media, and enterprise/agency client management is highly valued.
- Revenue growth track record: You have a proven track record of meeting or exceeding revenue targets through account growth, with demonstrated ability to identify expansion opportunities and close upsells.
- Resourceful with technology: You’re open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes. You look for opportunities to adopt new technologies that can improve efficiency and impact.
- Strategic thinker with business acumen: You excel at strategic account planning and executive‑level communication. You understand client business objectives and can translate them into solutions that drive measurable impact.
- Exceptional relationship builder: You naturally build trust and credibility with diverse stakeholders, from day‑to‑day users to C‑level executives. You know how to navigate complex organizations, manage enterprise and agency relationships, and understand different personas’ needs.
- Customer‑obsessed problem solver: You’re deeply empathetic to customer challenges, think creatively about solutions, and are relentless in your pursuit of customer success and satisfaction.
- Skilled negotiator: You have experience negotiating contracts and managing complex sales cycles, working effectively with sales leadership to close renewals and expansions.
- Data‑driven and organized: You use metrics to inform decisions, track account health, and demonstrate impact. You’re highly organized and detail‑oriented in managing multiple accounts and priorities.
- Startup mentality: You’re comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast‑paced, evolving environment.
Compensation:
- Base salary: £ - £
- Commission: £ – £ per year
- Stock option grant
Please be aware that Vidmob will only contact candidates through emails ending in @vidmob.com. We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @vidmob.com email address, or if the email asks for personal information, please do not respond and report the email to us.
Senior Account Manager in London employer: SLAM
At Vidmob, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. As a Senior Account Manager, you'll not only have the opportunity to build meaningful relationships with enterprise clients but also benefit from our commitment to employee growth through continuous learning and development initiatives. Located in a vibrant area, our team enjoys a collaborative environment where your contributions directly impact our clients' success and drive the future of creative data.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SLAM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SLAM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SLAM:Your cover letter is your chance to shine! Tell us why you want to work at SLAM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SLAM!
How to prepare for a job interview at SLAM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
