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For Companies At a Glance
- Tasks: Lead customer service transformation projects and guide diverse teams to success.
- Company: A top consulting firm known for innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in customer service while working with cutting-edge Salesforce technology.
- Qualifications: Proven experience in Salesforce Service Cloud and strong communication skills.
- Other info: Join a dynamic team in either London or Manchester with great career advancement potential.
The predicted salary is between 48000 - 72000 £ per year.
A leading consulting firm is seeking a Salesforce Functional Lead with deep expertise in Service Cloud. This role is pivotal in driving customer service transformation initiatives and requires demonstrated experience in Salesforce environments.
Responsibilities include:
- Leading project delivery
- Guiding multi-disciplinary teams
- Translating complex business needs into effective solutions
Candidates should possess strong skills in stakeholder communication and Agile methodologies to deliver high-impact results. This is a full-time position available in London or Manchester.
Senior Salesforce Service Cloud Lead | London or Manchester employer: Slalom
Contact Detail:
Slalom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Service Cloud Lead | London or Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your previous projects, especially those involving Service Cloud. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on Agile methodologies and stakeholder communication strategies. Be ready to discuss how you've led teams and delivered successful projects in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Senior Salesforce Service Cloud Lead | London or Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Service Cloud and any relevant projects you've led. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service transformation and how your background makes you the perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Communication Skills: Since strong stakeholder communication is key, make sure your application reflects your ability to convey complex ideas clearly. We love candidates who can articulate their thoughts well, so don’t hold back on demonstrating this in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Slalom
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss specific features and functionalities, as well as how you've used them in past projects. This will show that you’re not just familiar with the platform but can also leverage it for customer service transformation.
✨Showcase Your Project Delivery Experience
Prepare to share examples of your previous project delivery experiences. Highlight how you led teams, tackled challenges, and delivered results. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Like a Pro
Since strong stakeholder communication is key, practice articulating complex ideas clearly and concisely. Think about how you would explain Salesforce solutions to someone without a technical background. This will demonstrate your ability to bridge the gap between tech and business needs.
✨Embrace Agile Methodologies
Familiarise yourself with Agile principles and be prepared to discuss how you've applied them in your work. Share specific examples of how Agile has helped you deliver high-impact results in previous roles, as this will resonate well with the interviewers.
