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- Tasks: Lead Salesforce initiatives, focusing on Service Cloud and customer service transformation.
- Company: Join Slalom, a people-first consulting firm with a global presence.
- Benefits: Flexible work-life balance, competitive pay, and innovative benefits.
- Why this job: Make a real impact by transforming customer connections with cutting-edge Salesforce solutions.
- Qualifications: Experience in Salesforce project environments and strong leadership skills.
- Other info: Be part of a dynamic team with extensive growth opportunities and diverse projects.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Salesforce Functional Lead role at Slalom.
Location: UK â London or Manchester.
Slalom is a global, humanâcentric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy, technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, endâtoâend solutions that drive impactful outcomes for our clients.
As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforceâcertified experts with experience across the Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to developing our Salesforce talent, offering extensive growth opportunities and exposure to exciting, diverse projects.
We now have an exciting opportunity for a Salesforce Functional Leadâ with deep Service Cloud expertiseâto join our UK team in either London or Manchester.
What You'll Do
- Own the functional solution for Salesforce initiatives, with a strong focus on Service Cloud and customer service transformation programmes.
- Lead the team through all stages of project delivery: initiation, solution definition, functional design, configuration oversight, implementation, and handover.
- Translate complex business requirements into actionable Salesforce solutions, prioritising targeted business outcomes and leveraging the full capabilities of Service Cloud and the broader Salesforce platform.
- Guide multiâdisciplinary teams including business analysts, configurators, developers, and UX designers to ensure cohesive and scalable solution delivery.
- Drive and support Agile delivery processes: planning, backlog grooming, standâups, retrospectives, and sprint demos.
- Collaborate with Slalom and client Quality Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage.
- Provide thought leadership across customer service operations, case management, omniâchannel, knowledge management, automation, and service process optimisation.
Qualifications
- Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead, or similar role within Salesforce project environments.
- Strong handsâon experience with Salesforce Service Cloud, including omniâchannel routing, case management, service processes, knowledge, entitlements, and customer service best practices.
- Ability to act as a liaison between business and technical stakeholders, ensuring solutions align with strategic, operational, and user needs.
- Skilled in defining and documenting business and functional requirements for iterative system improvement.
- Experience leading multiâdisciplinary teams across the full lifecycle of Salesforce functional delivery.
- Strong familiarity with Agile methodologies and leading Agile ceremonies.
- Experience with process mapping, BRDs, system diagrams, user stories, test plans, and user experience considerations.
- Understanding of multiâcloud Salesforce capabilities (e.g., Sales Cloud, Service Cloud, Experience Cloud, AppExchange solutions).
- Experience supporting or leading preâsales solutioning is a plus.
What We Believe In
- Deep connections, better outcomes: We maintain strong relationships with leading technology partners who value our innovative, outcomeâbased approach. We work sideâbyâside with client teams to empower them long after project completion. Our goal is always to build momentum that outlasts us.
- Flexibility: Life is busy. We support our people in balancing work, family, personal commitments, and client responsibilities. Flexibility is central to enabling great work while maintaining a healthy, fulfilling life.
- Peopleâfirst: Great solutions start with great people. Your voice matters in our employeeâled company. We lead with empathy and strive for equity, fostering a culture built on inclusion, diverse thinking, and collaboration.
- Rewards: We believe in fair, competitive, and rewarding compensation and benefits. A dedicated team ensures our offerings remain innovative and reflective of the outstanding work our people do.
Who Are We? We Are Slalom!
Slalom is a nextâgeneration professional services company creating value at the intersection of business, technology, and humanity. Supported by over 700 technology partners and a team of 10,000+ people across 11 countries and 52 offices, we inspire organisations to envision greater possibilities and accelerate progress.
We are honoured to be recognised consistently as a great place to work, including Fortune's 100 Best Companies to Work Forânine years running.
We'd love to hear from you. Why not apply today?
Slalom is committed to offering reasonable adjustments throughout the recruitment process. If you require assistance, please let us knowâour team is always happy to help.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Business Development and Sales
Salesforce Functional Lead in London employer: Slalom
Contact Detail:
Slalom Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Salesforce Functional Lead in London
â¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
â¨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Salesforce Functional Lead. Highlight your Service Cloud expertise and how you can drive impactful outcomes for clients.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Salesforce Functional Lead in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Functional Lead role. Highlight your experience with Service Cloud and how it aligns with what we do at Slalom. This shows us youâre genuinely interested in the position!
Showcase Your Skills: Donât just list your skillsâdemonstrate them! Use specific examples from your past experiences that showcase your hands-on work with Salesforce, especially in customer service transformation. We love seeing how youâve made an impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless itâs relevant to the role, and make sure your passion for the position shines through!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easyâjust a few clicks and youâre done!
How to prepare for a job interview at Slalom
â¨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss specific features like omni-channel routing and case management, as well as how you've applied these in past projects. This will show that youâre not just familiar with the platform but can also leverage it effectively.
â¨Showcase Your Leadership Skills
As a Functional Lead, you'll be guiding multi-disciplinary teams. Prepare examples of how you've led teams through project delivery stages, especially in Agile environments. Highlight your experience in facilitating Agile ceremonies and how youâve driven successful outcomes.
â¨Translate Business Needs into Solutions
Be ready to demonstrate your ability to translate complex business requirements into actionable Salesforce solutions. Think of specific instances where youâve done this before and how it led to targeted business outcomes. This will illustrate your strategic thinking and problem-solving skills.
â¨Emphasise Collaboration and Communication
Since you'll be acting as a liaison between technical and business stakeholders, prepare to discuss how youâve fostered collaboration in previous roles. Share examples of how youâve ensured that solutions align with both strategic goals and user needs, showcasing your people-first approach.