At a Glance
- Tasks: Be the friendly face that welcomes guests and handles their needs.
- Company: Join Slaley Hall Hotel, a stunning 4-star resort with top-notch facilities.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional growth.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Passion for customer service and experience in a customer-facing role are essential.
The predicted salary is between 20000 - 30000 £ per year.
Do you thrive on delivering outstanding customer service?
Are you anaturalpeople person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You willbe the first impressiona guest will have upon arriving at the hotel,you’llgreetguests, assign rooms, takepaymentsandgeneraladministrative duties.Ensureall guest enquires/complaints are dealt with in a friendly and professional manner,always ensuring guest satisfactionthroughout their stay.
Is thistherole for me?
Passion for customer service
Have worked in a customer facing role
Conflict resolution experience
Ability to work under pressureand multi-task
Strong time management and organisational skills
Curious to find out more?
Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be aDisability Confident employer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenantachieving the Silver Award.
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Receptionist in Hexham employer: Slaley Hall Hotel, Spa & Golf Resort
At Slaley Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values compliance and excellence. Our team enjoys a range of benefits including free health club membership, discounts across our hotel collection, and comprehensive support for professional development. Located in the stunning Hexham countryside, employees have access to top-notch leisure facilities and a commitment to diversity and inclusion, making it a rewarding place to grow your career in hospitality.
Contact Details:
Slaley Hall Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Hexham
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Slaley Hall Hotel, Spa & Golf Resort will help you answer guest inquiries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Engage with friends or family as if they were guests, focusing on greeting them warmly and handling any complaints or questions they might have.
✨Tip Number 3
Highlight your conflict resolution experience during the interview. Think of specific examples where you've successfully managed difficult situations, as this is crucial for a receptionist role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Share techniques you use to stay organised, especially in a busy environment like a hotel reception.
We think you need these skills to ace Receptionist in Hexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. Emphasise your ability to handle inquiries and complaints professionally.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your experience in a customer-facing role. Mention specific examples of how you've resolved conflicts or managed multiple tasks under pressure.
Showcase Relevant Skills:In your application, clearly outline your time management and organisational skills. Provide examples of how you have successfully multi-tasked in previous roles, especially in high-pressure environments.
Research the Company:Familiarise yourself with Slaley Hall Hotel, Spa & Golf Resort and The QHotels Collection. Understanding their values and services will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss situations where you successfully resolved conflicts or handled difficult customers. Highlight your ability to remain calm under pressure and how you turned a negative experience into a positive one.
✨Highlight Organisational Skills
As a receptionist, you'll need to juggle multiple tasks. Be ready to talk about how you manage your time effectively and stay organised, especially in busy environments. Consider sharing tools or methods you use to keep track of your responsibilities.
✨Research the Company
Familiarise yourself with Slaley Hall Hotel, Spa & Golf Resort and The QHotels Collection. Knowing their values, services, and recent news can help you tailor your answers and show genuine interest in the role and the company.
