At a Glance
- Tasks: Join our team to ensure guests have an unforgettable experience in various Food & Beverage areas.
- Company: Slaley Hall Hotel, Spa & Golf Resort is a stunning 4-star venue set in 1000 acres of beautiful countryside.
- Benefits: Enjoy free health club membership, discounts across golf, and support for training and qualifications.
- Why this job: This role offers flexible hours, a vibrant work culture, and the chance to enhance your customer service skills.
- Qualifications: A passion for guest service, strong communication skills, and the ability to thrive under pressure are essential.
- Other info: We are committed to diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 18000 - 30000 £ per year.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
What will I do? You will be stationed in various Food & Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions to advise guests and maximize sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Curious to find out more? Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. Dining options include Hadrian’s Brasserie, Tommy Craig’s bar, the Claret Jug restaurant, and a Whisky snug. We offer afternoon tea, private dining, and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. Please let us know if you require any reasonable adjustments during the recruitment process. The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Meetings & Events Team Member employer: Slaley Hall Hotel, Spa & Golf Resort
Contact Detail:
Slaley Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings & Events Team Member
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered at Slaley Hall Hotel, Spa & Golf Resort. Knowing the details about their dining options and leisure facilities will help you engage confidently with guests and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to work under pressure and manage time effectively, which are key traits for this role.
✨Tip Number 3
Network with current or former employees of The QHotels Collection on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly around guest experiences and service excellence. Being knowledgeable about these trends can set you apart and show your commitment to continuous learning and development.
We think you need these skills to ace Meetings & Events Team Member
Some tips for your application 🫡
Highlight Your Passion for Guest Experience: In your application, make sure to express your enthusiasm for providing exceptional guest service. Share any relevant experiences where you went above and beyond to ensure customer satisfaction.
Showcase Relevant Skills: Emphasise your strong customer service skills, time management, and organisational abilities. Use specific examples from past roles or experiences that demonstrate these skills in action.
Tailor Your CV: Customise your CV to align with the job description. Focus on experiences that relate to working in Food & Beverage areas and any previous roles in hospitality or customer service.
Express Flexibility: Since this role is suitable for those looking for flexible work around school or other commitments, mention your availability and willingness to adapt your schedule to meet the needs of the team.
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for delivering exceptional guest service. Share any relevant experiences where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Strong Customer Service Skills
Prepare examples that highlight your customer service skills. Think about situations where you successfully handled difficult guests or resolved complaints effectively.
✨Highlight Time Management and Organisational Skills
Discuss how you manage your time and stay organised, especially in busy environments. Provide specific examples of how you've prioritised tasks in previous roles or during school commitments.
✨Be Ready to Discuss Teamwork Under Pressure
Since the role involves working under pressure, be prepared to talk about times when you worked as part of a team to achieve a common goal, especially in high-stress situations.