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- Tasks: Create unforgettable experiences for guests from arrival to departure.
- Company: Join the QHotels Collection, a leader in hospitality and guest satisfaction.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Why this job: Be the heart of our hotel, turning moments into lasting memories.
- Qualifications: Previous guest-facing experience and a passion for outstanding service.
- Other info: Work in a stunning 4* hotel with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Is an exceptional guest experience your priority? Are you that ‘go to’ individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be that ‘warm welcome’ and ‘final farewell’ and everything in between during the guests stay at the hotel. Turning moments into memories and ensure they experience the highest level of guest experience!
Is this the role for me?
- Previous experience within a similar role or guest facing position
- Experience working in a 4* or above hotel environment
- Extremely passionate about a guest journey
- Outstanding customer service skills
- High attention to detail
- Conflict resolution
Curious to find out more?
Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Guest Experience Manager in Hexham employer: Slaley Hall Hotel, Spa & Golf Resort
Contact Detail:
Slaley Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Hexham
✨Tip Number 1
Get to know the company! Research Slaley Hall Hotel and The QHotels Collection. Understanding their values and guest experience philosophy will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve turned a guest’s moment into a memorable one. Show us how you handle challenges with outstanding customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience Manager in Hexham
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in a 4* hotel environment. Use keywords from the job description to demonstrate that you understand what we're looking for in a Guest Experience Manager.
Highlight Your Conflict Resolution Skills: Since conflict resolution is key in this role, include a brief story about a time you successfully handled a difficult situation with a guest. This will show us that you're equipped to maintain a positive atmosphere even when challenges arise.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Slaley Hall!
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what exceptional guest experience means. Familiarise yourself with the hotel’s services and amenities, and think about how you can enhance a guest's stay. Be ready to share specific examples from your past experiences that demonstrate your passion for creating memorable moments.
✨Showcase Your Customer Service Skills
Prepare to discuss your outstanding customer service skills. Think of scenarios where you’ve gone above and beyond for guests or resolved conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle challenging situations with grace.
✨Attention to Detail is Key
In this role, high attention to detail is crucial. During the interview, be sure to mention how you ensure every aspect of a guest's experience is perfect, from the cleanliness of their room to the quality of their meals. You might even want to bring up any systems or checklists you use to maintain high standards.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about why you love working in this field and how it drives you to create unforgettable experiences for guests. This passion can set you apart from other candidates, so don’t hold back!
