At a Glance
- Tasks: Deliver exceptional guest service, manage check-ins, and handle payments with a friendly approach.
- Company: Slaley Hall Hotel, Spa & Golf Resort, a premier hospitality destination.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Opportunity to grow in the hospitality industry and enhance your skills.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and strong time management skills.
Slaley Hall Hotel, Spa & Golf Resort in Hexham is seeking a hospitality professional to deliver exceptional guest service at arrival, greet guests, and manage check-in duties. You will handle payments and carry out general administrative tasks with a friendly, professional approach to ensure every guest feels welcome.
The role requires passion for customer service, experience in a customer-facing environment, and strong time management.
#J-18808-LjbffrGuest Experience Concierge in Hexham employer: Slaley Hall Hotel, Spa & Golf Resort
At Slaley Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values compliance and excellence. Our team enjoys a range of benefits including free health club membership, discounts across our hotel collection, and comprehensive support for professional development. Located in the stunning Hexham countryside, employees have access to top-notch leisure facilities and a commitment to diversity and inclusion, making it a rewarding place to grow your career in hospitality.
Contact Details:
Slaley Hall Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge in Hexham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Slaley Hall Hotel, Spa & Golf Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Slaley Hall Hotel, Spa & Golf Resort
Don't be shy about reaching out to Slaley Hall Hotel, Spa & Golf Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Slaley Hall Hotel, Spa & Golf Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
