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- Tasks: Deliver exceptional guest experiences and manage front office operations.
- Company: Luxury hotel and spa in Hexham with a focus on guest satisfaction.
- Benefits: Free health club membership, discounts, and ongoing training opportunities.
- Why this job: Join a rewarding team and enhance your hospitality skills in a luxury setting.
- Qualifications: Front office experience and strong customer service skills required.
- Other info: Dynamic work environment with a commitment to staff development.
The predicted salary is between 30000 - 42000 £ per year.
A luxury hotel and spa in Hexham is seeking a dedicated receptionist to provide outstanding service and support the Front of House Manager.
Responsibilities include managing guest stays, room allocations, and addressing inquiries.
Candidates should have front office experience, strong customer service skills, and effective conflict resolution abilities.
Join a rewarding environment committed to staff training and development, along with benefits such as free health club membership and discounts within the hotel chain.
Assistant Front of House Manager — Guest Experience Leader in Hexham employer: Slaley Hall Hotel, Spa & Golf Resort
Contact Detail:
Slaley Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager — Guest Experience Leader in Hexham
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've handled tricky situations.
✨Tip Number 3
Research the hotel! Knowing the ins and outs of the luxury hotel and spa you're applying to can set you apart. Mention specific services or values during your interview to show you're genuinely interested.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Assistant Front of House Manager. Plus, you'll be the first to know about new opportunities tailored just for you.
We think you need these skills to ace Assistant Front of House Manager — Guest Experience Leader in Hexham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Front of House Manager role. Mention how your experience aligns with managing guest stays and resolving conflicts, as these are key parts of the job.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with guests and create a welcoming atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and spa thoroughly. Familiarise yourself with its services, amenities, and any recent news or awards. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service or resolved conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with the role of a Guest Experience Leader.
✨Dress the Part
As you're applying for a luxury hotel position, your appearance matters. Dress smartly and professionally to reflect the hotel's standards. This shows that you understand the importance of first impressions in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the hotel's approach to guest experience and staff development. This demonstrates your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
