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- Tasks: Deliver exceptional guest service and support the Front of House Manager.
- Company: Join the vibrant Slaley Hall Hotel, Spa & Golf Resort team.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Experience in front office roles and strong customer service skills required.
- Other info: Work in a stunning 4-star hotel with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
Important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests' stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more? Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Assistant Front of House Manager in Hexham employer: Slaley Hall Hotel, Spa & Golf Resort
Contact Detail:
Slaley Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Hexham
✨Tip Number 1
Get to know the company! Research Slaley Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team at Slaley Hall Hotel.
We think you need these skills to ace Assistant Front of House Manager in Hexham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Front of House Manager role. Mention relevant experience and how it aligns with what we’re looking for at Slaley Hall Hotel.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate well-structured applications that get straight to the point. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing perks!
How to prepare for a job interview at Slaley Hall Hotel, Spa & Golf Resort
✨Know Your Guest Service Basics
Brush up on the key principles of outstanding guest service. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show your passion for providing excellent service.
✨Showcase Your People Skills
As an Assistant Front of House Manager, you'll be managing a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Use real-life scenarios to illustrate your approach.
✨Familiarise Yourself with the Venue
Do some research on Slaley Hall Hotel, Spa & Golf Resort. Understand its facilities, dining options, and unique selling points. Being knowledgeable about the venue will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the hotel's approach to guest service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
