At a Glance
- Tasks: Run thrilling skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure, a leader in global amusement and skilled games.
- Benefits: Competitive pay, daily bonuses, discounts, and free entry to attractions.
- Other info: Exciting career growth opportunities and the chance to travel globally.
- Why this job: Work in a fun theme park and make joyful memories with families.
- Qualifications: Great customer service skills and a positive, outgoing personality.
The predicted salary is between 8 - 12 £ per hour.
Interested in working at one of the UK’s best‑loved family theme parks? Are you excited by the idea of joining a resort that’s home to thrilling rides, Europe’s only Thomas Land, and a beautiful 15‑acre zoo? Does helping families create unforgettable memories in a fun, fast‑paced environment sound like your perfect day? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor!
As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Your Duties & Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you:
- Daily Bonus Scheme
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20% discount in both retail and food purchases on site
- 50% off meals at Drayton Manor Hotel
- Free entry into sites affiliated with Drayton Manor e.g. West Midlands Safari Park & Waterworld
- Free Entry to Drayton Manor for you and 4 friends up to 10 times in the year!
- Uniform Provided
- On Site Parking
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast‑paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Tamworth, Staffordshire, United Kingdom B78 3TW
£8 to £12.71 per hour
Customer Service Assistant (Games) in Tamworth employer: Slagharen
HB Leisure Ltd is an exceptional employer, offering a vibrant work culture where fun and enthusiasm are at the heart of everything we do. As a Customer Service Assistant (Games Host) at Drayton Manor, you will not only engage with guests in a thrilling theme park environment but also enjoy fantastic benefits such as a daily bonus scheme, discounts, and opportunities for global travel. With a focus on employee wellbeing and career growth, HB Leisure provides a unique chance to create unforgettable memories while developing valuable skills in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in Tamworth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Slagharen and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Slagharen and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant (Games) in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Slagharen.
Get Familiar with Our Brand:Before applying, take some time to learn about Slagharen and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Slagharen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Slagharen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Slagharen will surely appreciate.
