At a Glance
- Tasks: Deliver top-notch customer service and ensure guests have a blast in our arcade.
- Company: Join HB Leisure, a global leader in fun across 29 countries.
- Benefits: Competitive pay, flexible hours, discounts, and wellbeing resources.
- Other info: Exciting career growth with opportunities to travel worldwide.
- Why this job: Experience the thrill of working in amazing locations while having fun.
- Qualifications: Great communication skills and a positive, outgoing personality.
The predicted salary is between 20000 - 25000 £ per year.
HB Leisure operates in 29 countries and over 150 theme parks and attractions.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
Compensation and benefits:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) in Margate employer: Slagharen
HB Leisure is an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of our operations. With competitive pay, flexible hours, and unique opportunities to travel and work in stunning locations worldwide, we prioritise employee wellbeing through comprehensive support resources. Join us to not only enjoy a fun-filled environment but also to grow your career in the exciting world of theme parks and attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Arcades) in Margate
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Slagharen.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Slagharen.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Slagharen.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Slagharen!
We think you need these skills to ace Customer Service Assistant (Arcades) in Margate
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Slagharen, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Slagharen!
How to prepare for a job interview at Slagharen
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Slagharen that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Slagharen during this peak time and how you can be an asset to their team.
