Parts & Warranty Coordinator

Innovation Automotive is the UK-based vehicle distributor located in Cirencester, Gloucestershire behind the new Skywell name. A young company with big ambitions, and one simple mission: Making the transition to electric vehicles simple and affordable for everyone.

Skywell is a name not yet well known in Europe, but in China is part of the Skyworth Group, a ¥69-billion business, which includes vans, buses, trucks, solar equipment, energy storage, wind farm, home appliances, audio/visual equipment and more.

In 2025, we will introduce the new Skywell BE11 all electric SUV to new retail consumers, gaining market share and entering into the all-important fleet and leasing channels; growing our Dealer network; ensuring that we offer a first-rate customer experience. Later this year we will expand our range with Skywell’s new van range; with further passenger cars coming over the following 18 months – including the highly anticipated Skywell Q hatchback.

To complement this growth, we are looking for a Parts & Warranty Coordinator, experienced in the automotive industry, who will be responsible for ensuring that the correct level of parts are stocked in our UK warehouse; placing orders to the factory in China via the online portal; arranging shipping/transport for parts orders in the most cost-effective and timely manner; administering warranty claims from Dealers and ensuring the timely recovery of costs back from the factory.

This role would suit someone with automotive technical knowledge, parts warehousing and stock control experience, and/or warranty/auditing experience, who wants to advance their automotive career, by successfully building a new automotive brand in the UK marketplace.

• Supporting customers/dealers with parts look up, part number supersessions and material data
• Supporting customers/dealers with pricing enquiries
• Ensuring that the business meets its margin structure on new parts; whilst ensuring parts remain good value.
• Liaise with warehouse to monitor stock levels and ensure timely reporting on parts activities
• Placing orders to the factory to replenish stock; updating the dealers/customers/warehouse on delivery timescales
• Manage parts orders from ordering, transport, import and distribution
• Liaise with factory and report any trends, material defects, anomalies, errors and ensure any losses are recouped.
• Review (and approve/reject as required) all warranty claims submitted by dealers to ensure they comply with set warranty standards.
• Review dealer warranty labour rates, to ensure fair and reasonable charges
• Review claims to identify any seasonal, part or dealer trends and report and action as required.
• Determine warranty policy, process and procedures to ensure fair customer service; ensuring that it meets brands policy.
• Liaise with business support, dealer and roadside assistance teams to resolve any customer issues
• Recover costs from factory in line with distributor/warranty agreement
• Ensure dealer compliance
• Create and manage audit process for dealers

The expectation:

• Excellent Microsoft Excel and PowerPoint skills
• Strong familiarity of aftersales in an automotive environment.
• Knowledge of automotive parts and/or parts look up systems
• Knowledge of parts locations, and basic electric/hybrid vehicle mechanical knowledge useful
• Knowledge of EPC’s and parts look up systems
• Knowledge of warranty claim management at dealer or OEM level
• Experience in parts ordering/stock management
• Experience of warranty processing

The person:

• A self-starter who can work autonomously, and as part of a fast-paced ever changing environment.
• Excellent communication skills, a must, dealing with customers, dealers and senior management
• Excellent analytical and problem-solving skills
• Understands the needs of both customers and the company and demonstrates this in their work
• Takes responsibility in all aspects of their role, working without close supervision and demonstrating effective self-management
• Encourages others by supporting them and celebrating success.
• Gives effective individual feedback and is an active listener.
• Systematic and process-oriented way of working
• Develops and delivers a strategic plan
• Develops and maintains great relationships with stakeholders, retailers, agency partners, customers and relevant industry bodies and regulatory bodies
• Effectively leads their business area to ensure Innovation Automotive delivers against the annual plan and budget.
• Sets high standards and performance goals aligned with the Innovation Automotive objectives and leads others to achieve these goals.
• Ensures that their business area is delivering on all strategic objectives
• Manage the resources available to ensure budgets are adhered to.
• Fosters a change environment and ensures direct reports are focused on implementing change that will deliver tangible business results/improvements.
• Continuous review of processing efficiency and control effectiveness, ensuring maximum efficiencies are delivered within an effective minimum control framework.
• Continually evaluates the effectiveness of the function and seeks to improve.
• The ability to lead and work in a multi-skilled diverse team and have an agile attitude.

Benefits:

• Full time role, Monday-Friday 9.00-17.30, as business needs require
• Salary c.£35,000 per annum, DOE
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working available – from our Cirencester office, or from home when required for you and your family.
• 25 days holiday (pro-rata) + bank holidays
• Matched pension contribution up to 5%
• Private Healthcare plan available
• Company phone
• Laptop provided
• EV charger onsite (subject to availability)