At a Glance
- Tasks: Coordinate parts and warranty processes in a fast-paced automotive environment.
- Company: Join Innovation Automotive, a dynamic UK-based distributor focused on electric vehicles.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and 25 days holiday.
- Why this job: Be part of an exciting journey to build a new automotive brand in the UK.
- Qualifications: Experience in automotive parts, stock management, and warranty processing is essential.
- Other info: Opportunity to work with a growing team and contribute to sustainable transport solutions.
The predicted salary is between 28000 - 42000 £ per year.
Innovation Automotive is the UK-based vehicle distributor located in Cirencester, Gloucestershire behind the new Skywell name. A young company with big ambitions, and one simple mission: Making the transition to electric vehicles simple and affordable for everyone.
Skywell is a name not yet well known in Europe, but in China is part of the Skyworth Group, a ¥69-billion business, which includes vans, buses, trucks, solar equipment, energy storage, wind farm, home appliances, audio/visual equipment and more. And 2025 sees the greatest challenge yet, introducing the new Skywell BE11 all electric SUV to new retail consumers, gaining market share and entering into the all-important fleet and leasing channels; growing our Dealer network; ensuring that we offer a first-rate customer experience.
To complement this growth, we are looking for a Parts & Warranty Coordinator, experienced in the automotive industry, who will be responsible for ensuring that the correct level of parts are stocked in our UK warehouse; placing orders to the factory in China via the online portal; arranging shipping/transport for parts orders in the most cost-effective and timely manner; administering warranty claims from Dealers and ensuring the timely recovery of costs back from the factory.
This role would suit someone with automotive technical knowledge, parts warehousing and stock control experience, and/or warranty/auditing experience, who wants to advance their automotive career, by successfully building a new automotive brand in the UK marketplace.
- Supporting customers/dealers with parts look up, part number supersessions and material data
- Supporting customers/dealers with pricing enquiries
- Ensuring that the business meets its margin structure on new parts; whilst ensuring parts remain good value.
- Liaise with warehouse to monitor stock levels and ensure timely reporting on parts activities
- Placing orders to the factory to replenish stock; updating the dealers/customers/warehouse on delivery timescales
- Manage parts orders from ordering, transport, import and distribution
- Liaise with factory and report any trends, material defects, anomalies, errors and ensure any losses are recouped.
- Review (and approve/reject as required) all warranty claims submitted by dealers to ensure they comply with set warranty standards.
- Review dealer warranty labour rates, to ensure fair and reasonable charges
- Review claims to identify any seasonal, part or dealer trends and report and action as required.
- Determine warranty policy, process and procedures to ensure fair customer service; ensuring that it meets brands policy.
- Liaise with business support, dealer and roadside assistance teams to resolve any customer issues
- Recover costs from factory in line with distributor/warranty agreement
- Ensure dealer compliance
- Create and manage audit process for dealers
The expectation:
- Excellent Microsoft Excel and PowerPoint skills
- Strong familiarity of aftersales in an automotive environment.
- Knowledge of automotive parts and/or parts look up systems
- Knowledge of parts locations, and basic electric/hybrid vehicle mechanical knowledge useful
- Knowledge of EPC’s and parts look up systems
- Knowledge of warranty claim management at dealer or OEM level
- Experience in parts ordering/stock management
- Experience of warranty processing
The person:
- A self-starter who can work autonomously, and as part of a fast-paced ever changing environment.
- Excellent communication skills, a must, dealing with customers, dealers and senior management
- Excellent analytical and problem-solving skills
- Understands the needs of both customers and the company and demonstrates this in their work
- Takes responsibility in all aspects of their role, working without close supervision and demonstrating effective self-management
- Encourages others by supporting them and celebrating success.
- Gives effective individual feedback and is an active listener.
- Systematic and process-oriented way of working
- Develops and delivers a strategic plan
- Develops and maintains great relationships with stakeholders, retailers, agency partners, customers and relevant industry bodies and regulatory bodies
- Effectively leads their business area to ensure Innovation Automotive delivers against the annual plan and budget.
- Sets high standards and performance goals aligned with the Innovation Automotive objectives and leads others to achieve these goals.
- Ensures that their business area is delivering on all strategic objectives
- Manage the resources available to ensure budgets are adhered to.
- Fosters a change environment and ensures direct reports are focused on implementing change that will deliver tangible business results/improvements.
- Continuous review of processing efficiency and control effectiveness, ensuring maximum efficiencies are delivered within an effective minimum control framework.
- Continually evaluates the effectiveness of the function and seeks to improve.
- The ability to lead and work in a multi-skilled diverse team and have an agile attitude.
Benefits:
- Full time role, Monday-Friday 9.00-17.30, as business needs require
- Salary c. £35,000 per annum, DOE
- Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
- Hybrid working available – from our Cirencester office, or from home when required for you and your family.
- 25 days holiday (pro-rata) + bank holidays
- Matched pension contribution up to 5%
- Private Healthcare plan available
- Company phone
- Laptop provided
- EV charger onsite (subject to availability)
Parts & Warranty Coordinator employer: Skywell UK
Contact Detail:
Skywell UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Warranty Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in electric vehicles and the automotive industry. Understanding the market dynamics and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those involved in parts and warranty management. Attend industry events or join online forums to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Brush up on your Microsoft Excel and PowerPoint skills, as these are crucial for the role. Consider taking a short online course to enhance your proficiency, which will not only help you in the job but also impress your interviewers.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your problem-solving skills and ability to manage parts orders or warranty claims. Being able to articulate these experiences clearly will demonstrate your suitability for the role.
We think you need these skills to ace Parts & Warranty Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in parts management and warranty processing. Use specific examples that demonstrate your skills in stock control and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your understanding of electric vehicles. Mention how your background aligns with the company's mission to make electric vehicles accessible.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Excel and PowerPoint, as well as any experience with parts look-up systems. This will show that you have the technical skills necessary for the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved issues in previous roles. This is particularly important for a position that requires analytical and problem-solving skills.
How to prepare for a job interview at Skywell UK
✨Show Your Automotive Knowledge
Make sure to brush up on your automotive technical knowledge, especially regarding parts warehousing and stock control. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of the industry.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with customers, dealers, and senior management, it's crucial to showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Think of situations where you successfully resolved issues related to parts ordering or warranty claims, and be ready to explain your thought process and the outcomes.
✨Understand the Company’s Vision
Familiarise yourself with Innovation Automotive's mission and future plans, particularly their focus on electric vehicles. Showing that you understand their goals and how you can contribute will set you apart as a candidate who is genuinely interested in the role.