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- Tasks: Lead the Ramp Operations Team, ensuring top-notch baggage handling and aircraft turnaround.
- Company: Join Skytanking Aviation Services at Birmingham Airport, a leader in ground handling services.
- Benefits: Enjoy perks like a Cycle to Work scheme, gym discounts, and life assurance.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Must have a full UK driving licence and 12 months ramp experience.
- Other info: Flexible hours with opportunities for overtime; teamwork is key!
The predicted salary is between 30000 - 42000 £ per year.
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Who we are
At Skytanking Aviation Services ENG Limited, we provide excellent services for our airline customers and have an exciting new opportunity at Birmingham Airport. Our operation is busy, and we prioritize high standards of safety and service, putting our customers at the centre of our operations.
This is a great opportunity to join our growing ground handling business. Timely performance is crucial, so flexibility for overtime and last-minute schedule changes is necessary. Reliability and teamwork are essential, as you will be working as part of a dedicated team.
We pride ourselves on enabling our customers to make the right connections at the right time. We believe that attention to detail, continuous improvement, and investment make a difference for our customers, employees, partners, and the environment.
If you want to be part of this service and join an innovative business focused on customer satisfaction, we would love to hear from you.
Your tasks
Job Purpose:
You will work in the Ramp Operations Team, ensuring high-performance standards in passenger baggage handling and aircraft turnaround.
You should demonstrate a hardworking, adaptable attitude and thrive in a dynamic workplace. Experience in aviation, customer service, and airside operations is advantageous.
Main Responsibilities & Objectives:
- Adhere to CAA, DfT, airline, airport, and company procedures.
- Accurately sort outbound passenger baggage.
- Lead aircraft turnaround activities, including aircraft arrival, baggage offload/load, and departure.
- Operate Ground Service Equipment safely and efficiently.
- Perform preventative maintenance, including FOD removal and GSE checks.
- Assist with baggage loading/unloading issues, keeping team leaders informed.
- Work cohesively with the team to maximize operational efficiency.
- Coordinate with other departments to ensure high service standards.
- Perform additional tasks as requested by management.
- Meet or exceed airline service level agreements and key performance indicators.
- Address performance variances promptly and honestly.
- Ensure compliance with regulatory bodies, HSE, airlines, airports, and company procedures.
- Perform all tasks accurately, efficiently, and safely within time constraints.
Work hours: 37.5 hours per week.
Your profile
Key Attributes:
- Good verbal communication skills
- Ability to read, write, and understand instructions
- Proactive and team-oriented approach
Qualifications & Experience:
- Full UK driving licence
- GSE operation training
- Skills in Push Backs and Headset Communications (preferred)
- Hardworking, flexible, team player, able to work on a 24-hour roster
- Minimum 12 months ramp experience
Must be able to:
- Provide a continuous 5-year history of work and activities
- Have been a UK resident for the past 5 years
- Obtain a clear DBS certificate
We offer:
- Cycle to Work scheme
- Employee Assistance Programme
- Life Assurance
- Uniform provided
- Pension scheme
- Discounted Gym Membership
- Shopping discounts
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Ramp Team Leader employer: Skytanking
Contact Detail:
Skytanking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ramp Team Leader
✨Tip Number 1
Familiarise yourself with the specific safety and operational procedures relevant to ramp operations. Understanding the CAA, DfT, and airline protocols will not only boost your confidence but also demonstrate your commitment to safety during the interview.
✨Tip Number 2
Highlight any previous experience in aviation or customer service during your conversations. Be ready to share specific examples of how you've successfully handled baggage operations or worked as part of a team in a fast-paced environment.
✨Tip Number 3
Showcase your adaptability and flexibility by discussing instances where you've managed last-minute changes or overtime. This is crucial for the Ramp Team Leader role, so emphasising your ability to thrive under pressure will set you apart.
✨Tip Number 4
Prepare questions that reflect your interest in the company's commitment to continuous improvement and customer satisfaction. Engaging with the interviewers about their values and how you can contribute will leave a positive impression.
We think you need these skills to ace Ramp Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Ramp Team Leader position. Understand the key responsibilities and required skills, such as experience in aviation and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ramp experience, teamwork abilities, and any specific training related to Ground Service Equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your adaptability, commitment to safety, and how you can contribute to high-performance standards in passenger baggage handling.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Skytanking
✨Show Your Team Spirit
As a Ramp Team Leader, teamwork is crucial. Be prepared to discuss your experiences working in teams, highlighting how you contributed to achieving common goals and how you handled any challenges that arose.
✨Demonstrate Flexibility
Given the dynamic nature of the role, it's important to showcase your adaptability. Share examples of how you've successfully managed last-minute changes or overtime in previous jobs, emphasising your commitment to meeting operational needs.
✨Highlight Safety Awareness
Safety is paramount in aviation. Be ready to talk about your understanding of safety protocols and regulations, and provide specific instances where you prioritised safety in your past roles, especially in ramp operations.
✨Communicate Clearly
Good verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would communicate effectively with your team and other departments.
