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- Tasks: Assist customers at check-in, manage baggage, and handle flight queries.
- Company: Skytanking Aviation Services provides ground handling for flights at Inverness Airport.
- Benefits: Enjoy comprehensive training, free parking, and an Employee Assistance Program.
- Why this job: Join a dynamic team in aviation, gain valuable experience, and work in a fast-paced environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and adaptability.
- Other info: Shift work includes weekends and early starts; driving license required.
The predicted salary is between 28800 - 42000 £ per year.
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Full Time/ Part Time Customer Service Agent, Inverness
Client:
Location:
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
4a59f51ba3be
Job Views:
9
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Who we are
Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
Your tasks
- Processing customers at the check-in desk: tagging baggage, checking travel documents (passports & visas), seat allocation, issuing boarding passes, collecting airline fees. Fully familiar with airline policies and procedures.
- Flight boarding: checking boarding passes, ensuring hand baggage complies with airline regulations.
- Flight arrivals: processing customers from aircraft to terminal, handling customer queries including misplaced bags.
- Office duties: telephone inquiries, flight administration, updating flight information screens.
Your profile
We seek dedicated, service-oriented individuals enthusiastic about customer-facing roles. Prior experience is preferred but not mandatory; training provided.
Essential Skills and Attributes
- Adaptability: Flexibility in a dynamic environment.
- Team Player: Strong collaboration skills.
- Attention to Detail: Accuracy in handling passenger details and operational tasks.
- Tech Proficiency: Competency with computer systems.
- Resilience Under Pressure: Calmness and efficiency in high-pressure situations.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays, with varied hours averaging 37.5 per week. Early starts (around 04:30) and late finishes (around 22:30) are required, with shift allowances for early/late shifts.
Requirements
- Provide 5 years of checkable references.
- Submit a clear criminal record check (Basic Disclosure Scotland).
- Right to work in the UK.
- Driving license and access to a vehicle.
We offer you:
- Comprehensive on-the-job training.
- Uniform provided.
- Free on-site parking.
- Additional leave entitlements.
- Employee Assistance Program.
About us
Skytanking has been providing aviation services since 1999, including ground handling, fueling, infrastructure, and engineering. We serve airlines, airports, and oil companies across more than 93 airports in 15 countries, employing around 3,000 staff. We are a subsidiary of PrimeFlight Aviation Services Inc., with about 8,000 employees worldwide.
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Full Time/ Part Time Customer Service Agent employer: Skytanking
Contact Detail:
Skytanking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time/ Part Time Customer Service Agent
✨Tip Number 1
Familiarise yourself with the airline policies and procedures relevant to customer service roles. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Practice handling common customer queries and scenarios that may arise in a busy airport environment. Role-playing these situations can boost your confidence and show your potential employer that you're ready for the challenges of the job.
✨Tip Number 3
Highlight your adaptability and teamwork skills in conversations with us. Share specific examples from past experiences where you've successfully worked under pressure or collaborated with others to solve problems.
✨Tip Number 4
Make sure to convey your enthusiasm for customer service during any discussions. Employers love candidates who are genuinely excited about helping others, so let your passion shine through!
We think you need these skills to ace Full Time/ Part Time Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Agent position. Tailor your application to highlight relevant skills and experiences that match what Skytanking is looking for.
Highlight Relevant Experience: Even if you don't have direct experience in aviation, emphasise any customer service roles you've held. Mention specific tasks that relate to the job, such as handling inquiries or managing documentation, to show your suitability for the role.
Showcase Your Skills: Make sure to include essential skills mentioned in the job description, like adaptability, teamwork, attention to detail, and tech proficiency. Use examples from your past experiences to demonstrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for a role that involves processing customer information accurately.
How to prepare for a job interview at Skytanking
✨Show Your Customer Service Skills
Since the role is all about customer interaction, be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and efficient under pressure.
✨Familiarise Yourself with Airline Policies
Understanding airline policies and procedures can set you apart from other candidates. Do some research on common practices in the industry, as this knowledge will demonstrate your commitment and readiness for the role.
✨Demonstrate Teamwork
This position requires strong collaboration skills. Be ready to discuss experiences where you worked effectively as part of a team, especially in high-pressure situations. Employers value candidates who can contribute positively to a team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about training opportunities or the team dynamics.
