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For Companies At a Glance
- Tasks: Help passengers check in, verify documents, and assist with baggage and boarding.
- Company: Join Skytanking, a global leader in aviation services since 1999.
- Benefits: Enjoy comprehensive training, free parking, and extra leave entitlements.
- Why this job: Be part of a dynamic team ensuring smooth travel experiences for passengers.
- Qualifications: Customer service experience is a plus, but training will be provided.
- Other info: Shift work includes weekends; must provide references and a clear criminal record check.
The predicted salary is between 24000 - 36000 £ per year.
Overview
At Primeflight we enable our customers to make the right connections at the right time. We believe that small details, improvements and investments make a difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, we would love to hear from you about joining our team. Working in the Front of House Team you will assist the Passenger Services Manager to ensure that the service delivered to customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and thrive in a busy workplace.
Responsibilities
- Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
- Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
- Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
- Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
- Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.
Qualifications
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills and Attributes
- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and bank holidays. The current shift pattern is:
- 6 days on, 3 days off
Requirements
To meet regulatory and operational standards, all applicants must:
- Provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check.
- Have the right to work in the UK.
Benefits
We offer a supportive and rewarding work environment with these benefits:
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
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Passenger Service Agent employer: Skytanking Holding GmbH
Contact Detail:
Skytanking Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent
✨Tip Number 1
Familiarise yourself with the airline industry and customer service best practices. Understanding the nuances of passenger interactions can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing common situations you might face as a Passenger Service Agent can help you respond confidently.
✨Tip Number 3
Network with current or former employees in the aviation sector. They can provide insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills during the interview. Think of specific examples from past experiences that demonstrate these qualities.
We think you need these skills to ace Passenger Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, even if it's not directly related to aviation. Emphasise skills like adaptability, teamwork, and attention to detail, which are crucial for a Passenger Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Skytanking and how your skills align with their requirements.
Highlight Relevant Skills: In your application, clearly outline your tech proficiency and any experience you have with handling customer inquiries or managing documentation. This will demonstrate your readiness for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Skytanking Holding GmbH
✨Show Your Customer Service Skills
As a Passenger Service Agent, your role revolves around customer interaction. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, even if it's from a different job.
✨Demonstrate Adaptability
This position requires flexibility in a dynamic environment. During the interview, highlight instances where you've had to adapt quickly to changes or unexpected situations, showcasing your resilience under pressure.
✨Familiarise Yourself with Airline Regulations
Understanding travel documentation and security regulations is crucial. Do some research on common airline policies and be ready to discuss how you would ensure compliance during passenger check-in.
✨Emphasise Teamwork
Being a team player is essential for this role. Prepare to talk about your experiences working in teams, how you contribute to group success, and any specific examples of collaboration that led to positive outcomes.
