Operations Excellence Specialist

Who we are

JOB PURPOSE
This graduate-level position supports the Operations Excellence team in enhancing business processes, driving efficiency, and contributing to digital transformation across Skytanking’s Airport Operations division. The role offers hands-on experience in operational improvement, commercial coordination, digital systems enablement, and data analytics.

The role is based within the Airport Operations division in London Heathrow, England, supporting functions across the UK. It is an entry-level opportunity designed to develop future leaders in operational excellence and continuous improvement.

Your tasks

Job Accountabilities

1. Operational Improvement & Support

• Coordinate and support the implementation of continuous improvement initiatives across departments.
• Assist in mapping, analysing, and optimising business processes to improve efficiency and reduce waste.
• Support change management activities including stakeholder coordination, communication, and rollout plans.
• Maintain and update standard operating procedures (SOPs) and best practice documentation.
• Monitor and report on key operational metrics and performance indicators.
• Identify and escalate operational risks, recommending mitigation strategies as appropriate.
• Facilitate root cause analysis for operational incidents and support corrective action planning.
• Drive a culture of operational excellence, promoting employee engagement and recognition of improvement ideas.

• Provide administrative support across commercial functions, including supplier coordination and document management.
• Maintain commercial trackers, contract registers, and procurement documentation using Excel and SharePoint.
• Prepare presentations, reports, and updates for internal and external stakeholders.
• Assist in tender preparation, bid support documentation, and supplier onboarding processes.
• Coordinate cross-functional meetings, prepare agendas, and document action items to ensure follow-through.
• Support audit preparation and compliance with internal and external regulatory requirements.

• Assist in the successful implementation of Skytanking’s new Ground Operations System and CRM software by supporting system configuration, user training, data migration, and rollout coordination to ensure a smooth transition.
• Lead as a pioneer in our innovation strategy to enhance processes, improve safety and OTP, and drive ancillary revenue.
• Lead the paperless drive by digitalising and automating (where possible) Skytanking’s existing processes and paper-based forms.
• Configure and maintain digital workflows, forms, and task tracking solutions to support business needs.
• Collaborate with IT and internal users to gather feedback and implement system enhancements.
• Develop user guides and deliver training sessions to ensure successful adoption of new systems and tools.
• Monitor system performance, troubleshoot issues, and coordinate with vendors or IT for timely resolution.

• Collect, analyse, and interpret operational and commercial data to identify trends, variances, and improvement opportunities.
• Develop and maintain dashboards and visual management tools using Power BI and other analytics platforms.
• Support management in decision-making through data-driven insights and recommendations.

Deine Aufgaben

Functieomschrijving

Your profile

Minimum Qualifications/Experience/Knowledge/Skills

• Recent graduate with a degree in Business, Operations, Engineering, Data Analytics, or related field.

Experience

• No formal work experience required, but internships, placements, or project work in relevant sectors are desirable. The ideal candidate would have one year’s experience working in a similar role.
• Experience in project management or participation in cross-functional project teams is an advantage.

Knowledge/Skills

• Strong Microsoft 365 skills (Excel, PowerPoint, SharePoint); familiarity with Power BI or Power Automate is a plus.
• Analytical mindset and interest in continuous improvement.
• Excellent communication, organisational skills, and attention to detail, especially in handling data and documentation.
• Excellent interpersonal and coordination skills with the ability to liaise across departments.
• Self-starter with willingness to learn and work in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with change management and methodologies like Lean or Six Sigma is desirable.
• Interest in aviation, logistics, or industrial sectors is advantageous.

Language

• Fluent in English (spoken and written). Additional European languages are a plus.

Mobility

• Based in LHR, working 4 to 5 days in the office, with willingness to travel occasionally across the UK and Europe.
• Eligibility to work in the UK.
• Full clean driving licence.

Salary up to £35,000 depending on experience.

Dein Profil

We offer you:

• Pension
• Employee Assistance Programme
• Life Assurance

Wir bieten dir

Your contact

Please send your application via the online form. For questions, contact

Dein Kontakt

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