Customer Service Agent

Who we are

Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage, and aircraft handling.

Your tasks

As a Customer Service Agent, your role includes:

• Processing customers at the check-in desk: tagging baggage, checking travel documentation (passports & visas), seat allocation, issuing boarding passes, collecting airline fees. Be fully familiar with the policies and procedures of our contracted airlines.
• Flight boarding: checking boarding passes, ensuring hand baggage complies with airline regulations.
• Flight arrivals: assisting customers from aircraft to terminal, handling queries including misplaced bags.
• Office duties: answering phone enquiries, flight administration, handling misplaced baggage, updating Flight Information Display Screens.

Your profile

We seek dedicated, service-oriented individuals enthusiastic about working in a customer-facing role. Prior customer service experience is preferred but not mandatory; training will be provided.

Essential Skills and Attributes

• Adaptability: flexibility to work in a dynamic environment.
• Team Player: strong collaboration skills.
• Attention to Detail: accuracy in handling passenger information and operational tasks.
• Tech Proficiency: competence with computer systems and software.
• Resilience Under Pressure: ability to perform calmly in high-pressure situations.

Shift Pattern

This role involves shift work, including weekends and bank holidays, with a varied schedule of 37.5 hours per week, early starts (around 04:30), late finishes (around 22:30), and shift allowances for early/late shifts.

Requirements

To meet standards, all applicants must:

• Provide 5 years of checkable references.
• Submit a clear criminal record check (Basic Disclosure Scotland).
• Have the right to work in the UK.
• Possess a driving license and access to a vehicle.

Your benefits

We offer a supportive environment with benefits including:

• Comprehensive on-the-job training.
• Uniform provided.
• Free on-site parking.
• Additional leave entitlements.
• Employee Assistance Program.

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