Who we are
Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage, and aircraft handling.
Your tasks
As a Customer Service Agent, your role includes:
- Processing customers at the check-in desk: tagging baggage, checking travel documentation (passports & visas), seat allocation, issuing boarding passes, collecting airline fees. Be fully familiar with the policies and procedures of our contracted airlines.
- Flight boarding: checking boarding passes, ensuring hand baggage complies with airline regulations.
- Flight arrivals: assisting customers from aircraft to terminal, handling queries including misplaced bags.
- Office duties: answering phone enquiries, flight administration, handling misplaced baggage, updating Flight Information Display Screens.
Your profile
We seek dedicated, service-oriented individuals enthusiastic about working in a customer-facing role. Prior customer service experience is preferred but not mandatory; training will be provided.
Essential Skills and Attributes
- Adaptability: flexibility to work in a dynamic environment.
- Team Player: strong collaboration skills.
- Attention to Detail: accuracy in handling passenger information and operational tasks.
- Tech Proficiency: competence with computer systems and software.
- Resilience Under Pressure: ability to perform calmly in high-pressure situations.
Shift Pattern
This role involves shift work, including weekends and bank holidays, with a varied schedule of 37.5 hours per week, early starts (around 04:30), late finishes (around 22:30), and shift allowances for early/late shifts.
Requirements
To meet standards, all applicants must:
- Provide 5 years of checkable references.
- Submit a clear criminal record check (Basic Disclosure Scotland).
- Have the right to work in the UK.
- Possess a driving license and access to a vehicle.
Your benefits
We offer a supportive environment with benefits including:
- Comprehensive on-the-job training.
- Uniform provided.
- Free on-site parking.
- Additional leave entitlements.
- Employee Assistance Program.
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Contact Detail:
Skytanking Holding GmbH Recruiting Team