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- Tasks: Assist customers with check-in, boarding, and baggage queries at Inverness Airport.
- Company: Skytanking Aviation Services provides essential ground handling for flights at Inverness Airport.
- Benefits: Enjoy comprehensive training, free parking, and an Employee Assistance Program.
- Why this job: Join a dynamic team in a fast-paced environment with opportunities to grow your customer service skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts including weekends; must have a driving license and clear background check.
The predicted salary is between 24000 - 36000 £ per year.
Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage, and aircraft handling.
Your tasks as a Customer Service Agent include:
- Processing customers at the check-in desk: tagging baggage, checking travel documentation (passports & visas), seat allocation, issuing boarding passes, collecting airline fees. Be fully familiar with the policies and procedures of our contracted airlines.
- Flight boarding: checking boarding passes, ensuring hand baggage complies with airline regulations.
- Flight arrivals: assisting customers from aircraft to terminal, handling queries including misplaced bags.
- Office duties: answering phone enquiries, flight administration, handling misplaced baggage, updating Flight Information Display Screens.
We seek dedicated, service-oriented individuals enthusiastic about working in a customer-facing role. Prior customer service experience is preferred but not mandatory; training will be provided.
Essential Skills and Attributes
- Adaptability: flexibility to work in a dynamic environment.
- Team Player: strong collaboration skills.
- Attention to Detail: accuracy in handling passenger information and operational tasks.
- Tech Proficiency: competence with computer systems and software.
- Resilience Under Pressure: ability to perform calmly in high-pressure situations.
Shift Pattern
This role involves shift work, including weekends and bank holidays, with a varied schedule of 37.5 hours per week, early starts (around 04:30), late finishes (around 22:30), and shift allowances for early/late shifts.
Requirements
- Provide 5 years of checkable references.
- Submit a clear criminal record check (Basic Disclosure Scotland).
- Have the right to work in the UK.
- Possess a driving license and access to a vehicle.
Your benefits
- Comprehensive on-the-job training.
- Uniform provided.
- Free on-site parking.
- Additional leave entitlements.
- Employee Assistance Program.
Customer Service Agent employer: Skytanking Holding GmbH
Contact Detail:
Skytanking Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the specific airlines that Skytanking works with. Understanding their policies and procedures will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice handling customer queries and complaints in a calm and professional manner. Role-playing scenarios with friends or family can help you build confidence and demonstrate your resilience under pressure.
✨Tip Number 3
Highlight your adaptability by sharing examples of how you've successfully managed changes in a previous job. This will resonate well, especially since the role requires flexibility in a dynamic environment.
✨Tip Number 4
Make sure to showcase your teamwork skills. Think of instances where you collaborated effectively with others, as this is crucial for a Customer Service Agent working alongside various teams at the airport.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Agent. Tailor your application to highlight relevant skills and experiences that match these expectations.
Highlight Relevant Experience: Even if you don't have direct experience in customer service, think about transferable skills from other roles. Emphasise any experience dealing with customers, handling queries, or working in a team environment.
Showcase Your Skills: Make sure to mention essential skills such as adaptability, attention to detail, and tech proficiency. Provide specific examples of how you've demonstrated these skills in past roles or situations.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Skytanking Holding GmbH
✨Know the Company Inside Out
Before your interview, make sure to research Skytanking Aviation Services Inverness Ltd thoroughly. Understand their services, values, and any recent news. This will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Customer Service Skills
As a Customer Service Agent, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will highlight your ability to thrive in a customer-facing role.
✨Highlight Your Adaptability
Given the dynamic environment of the aviation industry, emphasise your adaptability during the interview. Share instances where you had to adjust quickly to changes or handle unexpected situations, demonstrating your resilience under pressure.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your availability and willingness to work early mornings, late nights, and weekends. Showing that you are flexible and committed to the schedule will make you a more attractive candidate.
