Aircraft Dispatcher

At Skytanking Aviation Services ENG Limited, we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.

This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround; therefore, you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute, and reliable as you are working as part of a dedicated team.

Your tasks:

• Job Purpose: You will be working in the Ground Services department, ensuring consistent delivery of high performance standards in the provision of the smooth, timely and accurate processing of Aircraft turnaround, Internal/External Operational communication and Flight monitoring/record keeping.
• This is a “hands on” role and you will be expected to maintain Aircraft Dispatch and Weight & Balance competency.
• A demonstrable background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.

Main Responsibilities & Objectives:

• To consistently deliver the highest possible level of customer service at all times.
• To effectively manage an aircraft's turnaround giving support where appropriate.
• Responsible for a safe, secure and correct aircraft arrival/departure from its parking stand, overseeing the safety of the entire operation on the ramp area, involving all staff and third party suppliers.
• Ensure all staff members fully comply with the health & safety at work act 1974 when carrying out their duties.
• Responsible for overseeing and co-ordinating the safe unloading/loading of aircraft.
• To assist with passenger services and passengers being directed to and from the aircraft in a safe manner.
• To comply with all airlines weight & balance documentation and load sheet regulations and to convey the loading instruction to ramp staff.
• Supervision of ramp agents and customer service agents affecting the aircraft.
• Ensure that the fuel load is loaded and agreed/confirmed with Captain and fuel provider.
• To ensure that security items, rush/unattended bags are loaded & documented correctly.
• Presentation of the load sheet with any final amendments made to the captain.
• Compliance with baggage reconciliation and Triple A requirements.
• To understand and operate radio equipment effectively and correctly.
• Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
• Responsible for the safe co-ordination of the pushback on departure of the aircraft and to ensure the ramp area is checked for FOD before aircraft arrival.
• Enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service.
• Carrying out any other reasonable request made by Skytanking Aviation Services in relation to protecting the operation and customer profile.

£13.32 Per hour, 37.5 hours per week. A fixed term contract will be offered with a possibility of becoming permanent.

Your profile:

• 2 years’ experience as a TCO or Aircraft Dispatcher.
• Ensure all Airline Service Level Agreements/Key Performance Indicators are met or exceeded.
• Compliance of all Regulatory Bodies, HSE, Airline(s) and Skytanking Aviation Services processes and procedures.
• Leadership, Delivery and ownership of providing an excellent and efficient standard of customer service to both internal and external parties.
• Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.
• Must be able to provide a 5-year history (with no gaps) including work and non-work activities.
• Have been a UK resident for the last 5 years.
• Would you be able to acquire a clear DBS certificate?

We offer you:

• Cycle to Work
• Employee Assistance Programme
• Life Assurance
• Uniform provided
• Pension
• Discounted Gym Membership
• Discounted Shopping Platform

Please send us your application exclusively via the online application form. In case of questions, please don’t hesitate to reach out to enghr@skytanking.com.