At a Glance
- Tasks: Provide top-notch IT support, troubleshooting hardware and software issues.
- Company: Join a dynamic team at Molecular Devices, fostering innovation and collaboration.
- Benefits: Enjoy flexible work schedules, competitive pay, and opportunities for growth.
- Other info: Work in a vibrant environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: 2-3 years of IT support experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Job Type & Location: Onsite || 2 days a week || Molecular Devices Office Address - 660-665 Eskdale Rd, Winnersh, Triangle, Wokingham RG41 5TS.
Job Requirements
- Technical
- Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and Comp TIA A+ Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
- Experience of ticketing tools (Service Now / Remedy etc.),
- _ Non-Technical_
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
IT Desktop Support Engineer in Wokingham employer: SkySys
SkySys is an exceptional employer located in the vibrant city of London, offering a dynamic work environment that fosters collaboration and innovation. As a Junior IT Desktop Support Technician, you will benefit from comprehensive training and growth opportunities, ensuring your skills are continuously developed while working alongside a supportive team. With a strong emphasis on user satisfaction and proactive problem-solving, SkySys provides a rewarding experience where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Engineer in Wokingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SkySys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SkySys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SkySys!
✨Direct Apply to SkySys
Let's not forget to apply directly through the SkySys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support Engineer in Wokingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SkySys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SkySys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SkySys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
