At a Glance
- Tasks: Provide top-notch tech support for laptops, desktops, and mobile devices in the office.
- Company: Join a dynamic team focused on delivering exceptional IT services and support.
- Benefits: Enjoy flexible working options, great perks, and opportunities for growth.
- Other info: Opportunity to work with cutting-edge technologies like Microsoft Intune and SCCM.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: Basic IT experience and understanding of ITIL concepts are essential.
The predicted salary is between 36000 - 60000 £ per year.
The EUC onsite support engineer will provide high-quality technical support for all End User Computing devices (Laptop, Desktop, and mobility) for office-based staff at the site. This includes leading the resolution of incidents, problems, and requests to achieve high standards of customer service and deliver optimal operational and business benefits.
Operation Roles and Responsibilities
- Technologies: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, Office 365 products – Windows 10 desktops, laptops, printers, networked copiers, MobileIron, NICs, basic LAN/WAN connectivity, network cable patching, support for rack and stack activities.
- IT Tools: SCCM for OS deployment, Intune Autopilot, Microsoft MFA, ServiceNow Ticketing tool (Incident, Service Requests, Asset Management).
- Basic experience in the IT industry.
- Good understanding of ITIL concepts & ServiceNow.
- Troubleshooting of computer OS and peripherals, asset/inventory management.
- Ensure tickets are updated promptly and adhere to SLAs.
- Handle end-user incidents and IMAC requests using ServiceNow.
- Perform hardware/software installations (understanding deployment tools like SCCM).
- Provide basic AV support for conference rooms and internal events using Microsoft Teams Room (MTR).
- Image deployment using SCCM and Autopilot.
- Manage laptop AV/endpoint security (McAfee, Cortex XDR).
- Upgrade old assets from Windows 7 to Windows 10.
- Support MTR video conferences for meetings and events.
- Coordinate with vendors for hardware/spare replacements.
- Manage support queues to meet SLAs.
- Work independently and as part of a team.
- Communicate effectively with internal and external contacts.
- Provide excellent customer service to IT teams and business partners, working closely with server and network teams.
- Perform end-to-end IMAC activities, including packaging, unpackaging, and updating inventory databases.
- Support mobile devices (iPhone, iPad, Android), including configuration and troubleshooting.
- Investigate, diagnose, resolve, and recover from hardware/software problems; escalate to vendors when necessary.
- Maintain ownership of user issues and ensure timely resolution.
- Deploy and upgrade laptops and workstations successfully.
Onsite Support EUC Engineer in London employer: SkySys
As an Onsite Support EUC Engineer, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company fosters a culture of innovation and excellence, offering comprehensive training programmes and opportunities for career advancement, all while providing a supportive atmosphere that values your contributions. Located in a vibrant area, we ensure our team enjoys a healthy work-life balance with flexible working arrangements and access to state-of-the-art facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support EUC Engineer in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and SCCM. Having hands-on experience or even just a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL concepts, as they are crucial for this role. Being able to discuss how ITIL principles apply to incident management and service delivery can demonstrate your readiness for the position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully resolved technical issues while maintaining a positive relationship with users, as this is key for the onsite support role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Onsite Support EUC Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with End User Computing devices and the specific technologies mentioned in the job description, such as Microsoft Intune, SCCM, and ServiceNow. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Strong Cover Letter:In your cover letter, explain why you are passionate about providing high-quality technical support. Mention specific examples of how you've successfully resolved incidents or improved customer service in previous roles, particularly in relation to the technologies listed.
Showcase Your IT Knowledge:Highlight your understanding of ITIL concepts and any relevant certifications you may have. Discuss your experience with troubleshooting OS and peripherals, as well as your familiarity with asset management and ticketing tools like ServiceNow.
Prepare for Technical Questions:Anticipate technical questions related to the role during the interview process. Be ready to discuss your experience with hardware/software installations, AV support, and managing support queues. This will show your preparedness and expertise in the field.
How to prepare for a job interview at SkySys
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Intune, SCCM, and Office 365. Be prepared to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Demonstrate Customer Service Skills
Since this role involves providing support to office-based staff, highlight your customer service experience. Share examples of how you've effectively communicated with users and resolved their issues promptly.
✨Understand ITIL Concepts
Brush up on ITIL principles, as they are crucial for managing incidents and service requests. Be ready to explain how you’ve applied these concepts in previous roles to improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your troubleshooting skills. Think of specific instances where you diagnosed and resolved hardware or software issues, and be ready to walk the interviewer through your thought process.
