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For Companies At a Glance
- Tasks: Provide top-notch IT support for laptops, desktops, and mobile devices in a vibrant office.
- Company: Join a dynamic team in the heart of London, dedicated to tech excellence.
- Benefits: Enjoy competitive pay, hands-on experience, and opportunities for growth.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues daily.
- Qualifications: Basic IT experience and strong communication skills are a must.
- Other info: Collaborative environment with chances to learn from experienced professionals.
The predicted salary is between 36000 - 60000 £ per year.
The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Roles and Responsibilities:
- Basic experience in IT industry
- Good client management & communication skills
- Good understanding of ITIL concept & Service Now
- Computer OS / Peripherals troubleshooting
- Asset / Inventory Management
- Ensure tickets are updated on time and adhere to required SLA
- Handling different PC operating systems (Windows 7, 10)
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Performing Hardware / Software installation (understanding of deployment tools like SCCM)
- End-user support – Break fix & Service Requests
- Desktop / Laptop / Network Printers Management
- Basic AV support for conference room & internal events using MTR (Microsoft Teams Room)
- Image Deployment using SCCM & Auto Pilot
- VDI technologies Citrix Xendesktop, Azure cloud PC
- Laptop AV / endpoint security Management for Mcafee, Cortex XDR
- User Data Management (OneDrive, Office 365)
- Refresh of old asset from Windows 7 to Windows 10
- MTR Video conference support for meeting room and events
- Vendor coordination for hardware / spare replacement
- Incident Management, service Request management, asset Management
- Support Queue Management to avoid SLA misses
- Ability to work independently and in a team environment
- Ability to communicate well with internal and external contacts
- Provide strong customer service for internal IT teams as well as Business Partners
- Work closely with the Server and Networking teams
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database
- Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad, Android devices
- Provide investigation, diagnosis, resolution and recovery for hardware / software problems
- When unable to resolve, elevate to vendors in accordance with Help Desk escalation processes
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe
- Responsible for successful deployment and upgrades of laptops & workstations
IT Desktop Support Engineer (Backfill) employer: SkySys
Contact Detail:
SkySys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Engineer (Backfill)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next desktop support role!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like SCCM or Service Now, make sure to highlight that in conversations. Demonstrating your knowledge can really set you apart from other candidates.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps in the hiring process.
✨Tip Number 4
Check out our website for openings! We’re always looking for talented individuals like you. Applying directly through us can give you an edge, as we love to see proactive candidates who are keen to join our team.
We think you need these skills to ace IT Desktop Support Engineer (Backfill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop and laptop troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your client management and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Technical Skills: Be specific about your technical abilities, especially with tools like Service Now and SCCM. Mention any experience you have with different operating systems and devices, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at SkySys
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the operating systems and tools mentioned in the job description, like Windows 7, 10, SCCM, and Service Now. Be ready to discuss your hands-on experience with troubleshooting and supporting these systems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that showcase your communication skills and how you've handled customer issues in the past. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with ITIL Concepts
Understanding ITIL is crucial for this position. Brush up on the key principles and be prepared to discuss how you've applied them in previous roles, especially in incident and service request management.
✨Demonstrate Teamwork and Independence
This role requires both independent work and collaboration with teams. Prepare to share experiences where you successfully worked alone on a project as well as times when you contributed to a team effort, highlighting your adaptability.
