Sub Department: IT
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations.
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations.
Someone with a great eye for detail, who enjoys coordinating and who knows how to deliver world class customer service.
Key Responsibilities
- On the ground, line 1st and 2nd line IT desktop support for Dell & Mac environment.
- Being the first point of contact for supporting printers, video conferencing & mobile phones.
- Managing the on-boarding, transfer & leaver process.
- Onboarding training sessions for our new joiners.
- Creating process guides & “How To” training videos to help our colleague’s self -support themselves.
- Getting involved in ordering, invoicing & supplier management.
What You'll Bring
- Great energy and a friendly can-do attitude.
- Must have experience of in person 1st and 2nd line IT support.
- Supplier management experience.
- A desire to deliver an excellent level of customer service.
- A highly organised mindset.
- Project management experience.
- Willingness to travel on an ad hoc basis.
- Must be fluent in English with excellent oral and writing skills. Additional European language capabilities are a plus.
Where You'll Work
- We operate a hybrid working model, with the team office based 3 days per week. To maximise the benefits of team collaboration we ask team members to be in the office on Mondays (with flexibility on the 2nd & 3rd office workday) but offering flexibility is a core value of our team and business.
- Your primary base will be in Osterley, on the Sky campus, a 10-minute walk from Syon Lane train station. Free shuttle buses are available, running to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. On-site parking, bike shelters and showers/changing facilities are also available.
- You can benefit from all the on-site facilities at the Sky campus including: subsidised restaurants, Waitrose, gym, cinema, car wash, hair & beauty salon.
