At a Glance
- Tasks: Provide 1st and 2nd line IT support and coordinate onboarding for new joiners.
- Company: Join a dynamic team at a leading media company in London.
- Benefits: Hybrid working model, on-site facilities, and a vibrant office culture.
- Other info: Enjoy perks like subsidised meals, gym access, and a cinema on-site.
- Why this job: Be the go-to person for tech support and make a real difference in the workplace.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Department: Operations & IT
Employment Type: Fixed Term - Full Time
Location: London
Description Sub Department: IT
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations. Someone with a great eye for detail, who enjoys coordinating and who knows how to deliver world class customer service.
Key Responsibilities- On the ground, line 1st and 2nd line IT desktop support for Dell & Mac environment.
- Being the first point of contact for supporting printers, video conferencing & mobile phones.
- Managing the on-boarding, transfer & leaver process.
- Onboarding training sessions for our new joiners.
- Creating process guides & “How To” training videos to help our colleagues self-support themselves.
- Getting involved in ordering, invoicing & supplier management.
- Great energy and a friendly can-do attitude.
- Must have experience of in person 1st and 2nd line IT support.
- Supplier management experience.
- A desire to deliver an excellent level of customer service.
- A highly organised mindset.
- Project management experience.
- Willingness to travel on an ad hoc basis.
- Must be fluent in English with excellent oral and writing skills.
- Additional European language capabilities are a plus.
We operate a hybrid working model, with the team office based 3 days per week. To maximise the benefits of team collaboration we ask team members to be in the office on Mondays (with flexibility on the 2nd & 3rd office workday) but offering flexibility is a core value of our team and business. Your primary base will be in Osterley, on the Sky campus, a 10-minute walk from Syon Lane train station. Free shuttle buses are available, running to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. On-site parking, bike shelters and showers/changing facilities are also available. You can benefit from all the on-site facilities at the Sky campus including: subsidised restaurants, Waitrose, gym, cinema, car wash, hair & beauty salon.
IT Coordinator, 12-months FTC in Hounslow employer: SkyShowtime
As an IT Coordinator at our London office, you'll be part of a vibrant team that values collaboration and flexibility, operating within a hybrid working model. Enjoy a range of on-site facilities at the Sky campus, including subsidised dining options, a gym, and even a cinema, all designed to enhance your work-life balance. We prioritise employee growth through training opportunities and a supportive culture that encourages innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator, 12-months FTC in Hounslow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at SkyShowtime that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Coordinator, 12-months FTC in Hounslow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at SkyShowtime, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at SkyShowtime can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at SkyShowtime will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at SkyShowtime
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at SkyShowtime. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at SkyShowtime.
