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- Tasks: Lead mixed-methods research projects to enhance user experience at Skyscanner.
- Company: Skyscanner is a dynamic travel tech company focused on improving user insights.
- Benefits: Enjoy a hybrid work model, supportive environment, and opportunities for career growth.
- Why this job: Join a passionate team dedicated to shaping the future of travel through user-centric research.
- Qualifications: Experience in product research, strong communication skills, and a data-driven mindset are essential.
- Other info: Ideal for those near our UK or Barcelona offices; flexible working arrangements available.
The predicted salary is between 28800 - 48000 £ per year.
We are currently seeking a mixed-methods User Researcher to join our rapidly growing CX team here at Skyscanner. Our mission is simple: help all teams at Skyscanner to better understand our users in order to shape product, marketing and services travellers love.
You will work within a friendly, collaborative, and dynamic environment where you will have a chance to develop your skills on a variety of projects with the support and guidance of senior leadership. You will work alongside senior stakeholders in the business to scope and deliver robust strategic and tactical insight that informs meaningful improvement to our product. It’s a fantastic time to join a growing and ambitious team and help shape the future of travel!
Your Responsibilities
- Planning and running mixed method research projects end-to-end using a variety of methods such as usability testing, interviews, surveys, and workshops.
- Translating user needs and insights into compelling strategic narratives that shape product, marketing, and business strategy decisions.
- Collaborating closely across disciplines to identify opportunities and shape roadmaps.
- Partnering with Data Science and Analytics to connect the dots between user behaviour, market trends and data to deepen our understanding of our users.
- Championing the voice of the user, obsessing over the relevant metrics, making hard trade-offs, removing blockers, scaling up successes and learning from failure.
Your Skills
- You have solid experience conducting strategic and tactical product research in a business setting.
- You are comfortable executing a range of methods (such as usability testing, interviews, surveys, focus groups, diary studies).
- You are proficient at translating findings into practical recommendations with business impact with a track record of fueling business growth with your insights.
- You are a team player with solid presentation skills and the ability to communicate findings to a large number of stakeholders in a persuasive and engaging way.
- You have a growth mindset solution-orientation, and strong product sense.
- You relish working in a fast-paced environment.
- You are data-driven and love connecting the what and the why to keep the user at the centre of our decisions.
- Experience in e-commerce / travel tech would be a plus.
- Breadth of research method expertise, across both qualitative and quantitative would be advantageous.
What You Can Expect
- A supportive, trusting and open working environment - we’re in this together.
- A place where your research will be valued and used to improve our user experience – being traveller-centric is part of our DNA and there is a real thirst for user insight internally.
- A team that’s passionate about learning, experimentation and improving continuously.
- The opportunity to work alongside and learn from other talented researchers, try new things, have impact and grow your career.
Following extensive surveys and workshops around our teams needs and preferences, we’ve returned to our offices in a hybrid working pattern: typically that looks like two days in the office, flexible to an individual’s need. As such, this role would be a great fit for someone who lives within commuting distance of one of our UK and Barcelona offices and is eligible to work in the country.
Research Manager employer: SkyScanner
Contact Detail:
SkyScanner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Manager
✨Tip Number 1
Familiarise yourself with Skyscanner's products and services. Understanding their user experience and how your research can enhance it will show your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Skyscanner on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss specific mixed-methods research projects you've led in the past. Be ready to explain your approach, the challenges you faced, and how your findings impacted business decisions.
✨Tip Number 4
Stay updated on the latest trends in user research and the travel tech industry. Being knowledgeable about current methodologies and market dynamics will help you stand out during discussions with interviewers.
We think you need these skills to ace Research Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Research Manager position at Skyscanner. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in conducting mixed-methods research. Include specific examples of projects you've worked on, methodologies used, and the impact of your findings on business decisions.
Write a Strong Cover Letter: In your cover letter, express your passion for user research and how it can shape product and marketing strategies. Mention your collaborative skills and provide examples of how you've successfully communicated insights to stakeholders.
Highlight Relevant Skills: Make sure to emphasise your proficiency in both qualitative and quantitative research methods. Discuss your data-driven approach and how you've used metrics to inform decisions, as this is crucial for the role at Skyscanner.
How to prepare for a job interview at SkyScanner
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the responsibilities of a Research Manager at Skyscanner. Familiarise yourself with mixed-methods research and be ready to discuss how your experience aligns with their needs.
✨Prepare Your Research Portfolio
Bring examples of your previous research projects that showcase your ability to conduct usability testing, interviews, and surveys. Be prepared to explain how your findings have influenced product or business decisions.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Highlight specific instances where you partnered with stakeholders to achieve research goals.
✨Demonstrate a User-Centric Mindset
Emphasise your passion for understanding user needs and how you've championed the voice of the user in past roles. Discuss metrics you've used to measure user satisfaction and how you've made data-driven decisions.