At a Glance
- Tasks: Lead the loyalty strategy to enhance traveller experiences and drive retention.
- Company: Join Skyscanner, a global leader in travel planning with a mission to simplify journeys.
- Benefits: Inclusive workplace, hybrid working, and generous parental leave policies.
- Other info: Dynamic team culture focused on curiosity and collaboration.
- Why this job: Shape the future of travel and make a real impact on millions of travellers.
- Qualifications: Experience in loyalty programmes and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
About Skyscanner
Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all. Our vision? To be the world's number one travel ally.
About the role (Hybrid)
We’re looking for a product lead to join our loyalty team. At Skyscanner, we’re on a mission to help every traveller to explore our world effortlessly. As we continue to grow the audience we serve, it’s critical that we build relationships with our travellers that create reasons to return directly, time and time again. We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value.
Through our loyalty programme we’re aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them reoccurring rewards at the airport, and broadly better personalising their experience throughout. In this role you’ll need to manage stakeholders across the organisation to drive substantial change.
What you’ll be doing:
- Partnering across the business: You’ll work with cross-functional teams on complex initiatives spanning proposition execution, experience design, experimentation and platform delivery — from marketing and design to data, engineering and legal.
- Translating vision into product: You’ll turn loyalty proposition and experience principles into concrete capabilities, journeys and interactions across web, app, SEO, booking flows and lifecycle touchpoints.
- Owning the roadmap: You’ll define and execute a phased loyalty product strategy — shaping MVPs, proofs of concept and iterative releases that balance learning, impact and technical foundations.
- Spotting the biggest opportunities: You’ll collaborate with squads and stakeholders to identify gaps and unlock initiatives that drive engagement, retention and long-term traveller value.
- Coordinating end-to-end delivery: You’ll ensure smooth execution across Flights, Hotels, Cars, Packages, Explore, Platform, Data and Lifecycle systems — no dropped handovers, no mystery dependencies.
- Making smart product decisions: You’ll define feature-level requirements and make day-to-day product and UX calls that keep experiences intuitive without compromising core conversion flows.
- Leading experimentation: You’ll define hypotheses, success metrics and guardrails, run experiments and use the learnings to continuously refine the roadmap and loyalty proposition.
About you:
- Loyalty-savvy: You’ve designed, built or scaled loyalty programmes or retention-led experiences, and you deeply understand how rewards, recognition and lifecycle touchpoints shape behaviour.
- Influential product leader: You’re comfortable aligning diverse stakeholders around complex, cross-cutting initiatives — bringing clarity where others see chaos.
- Data-informed decision maker: You’ve hands-on experience with experimentation, metrics and guardrails, with a strong focus on long-term value, repeat behaviour and retention.
- Platform confident: You’re comfortable navigating complex environments, balancing short-term wins with long-term capability building and dependency management.
- Outcome-oriented: You thrive in fast-paced, ambiguous settings and focus on impact over optics.
- Clear communicator: You bring excellent collaboration skills and experience working in agile environments, keeping teams aligned and energised.
- Traveller-first thinker: You instinctively zoom out to see the whole journey — always asking how this makes life easier, better or more rewarding for the traveller.
What it's like here:
We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.
Sound like your kind of adventure? Apply now and help us shape the future of travel. We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know.
Principal Product Manager, Loyalty in Edinburgh employer: SkyScanner
As a Senior Finance Business Partner, you will thrive in a dynamic work culture that values collaboration and innovation. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set in a vibrant location that fosters creativity and engagement. Join us to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Manager, Loyalty in Edinburgh
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like SkyScanner!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SkyScanner would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at SkyScanner through your school's career services!
We think you need these skills to ace Principal Product Manager, Loyalty in Edinburgh
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal Product Manager, Loyalty, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal Product Manager, Loyalty position at SkyScanner. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SkyScanner
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
