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- Tasks: Provide top-notch support to enhance customer experiences in the travel industry.
- Company: Leading travel tech company in Edinburgh with a focus on inclusivity.
- Benefits: Hybrid work model, competitive pay, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Proactive, detail-oriented, fluent in English; bonus for additional languages.
- Other info: Collaborative environment with diverse teams and career advancement potential.
The predicted salary is between 25000 - 32000 £ per year.
A leading travel technology company in Edinburgh seeks an Online Customer Support Executive to enhance customer experiences by providing excellent support. You will contribute your customer service expertise and collaborate with various teams to resolve inquiries effectively.
Ideal candidates are proactive, detail-oriented, and fluent in English, with a bonus for additional languages. The role follows a hybrid work pattern and aims to create an inclusive space for diverse teams.
Online Travel Support Specialist — Hybrid (Edinburgh) employer: SkyScanner
Contact Detail:
SkyScanner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Travel Support Specialist — Hybrid (Edinburgh)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show off our problem-solving skills and how we handle tricky situations with customers.
✨Tip Number 3
Show your passion for travel! Share personal experiences or insights about the industry during interviews. It’ll help us connect with the role and demonstrate our enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Online Travel Support Specialist — Hybrid (Edinburgh)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your proactive and detail-oriented approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Online Travel Support Specialist role. We love seeing candidates who understand our company and can connect their skills to what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer support shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SkyScanner
✨Know the Company Inside Out
Before your interview, take some time to research the travel technology company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer support. Highlight how you resolved issues and enhanced customer satisfaction. This will demonstrate your expertise and proactive approach, which are key for this role.
✨Practice Your Communication Skills
Since the role requires fluency in English and possibly other languages, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with the format and flow of conversation.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, company culture, or the tools they use. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.