At a Glance
- Tasks: Design and develop AI-driven conversational interfaces to enhance traveller interactions.
- Company: Join Skyscanner, a global leader in travel planning tools.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace culture that values curiosity and creativity.
- Why this job: Shape the future of travel with innovative AI solutions that impact millions.
- Qualifications: Experience in conversational AI design and strong collaboration skills.
The predicted salary is between 30000 - 42000 € per year.
About Skyscanner
Everyone loves travelling, but planning is not without its challenges. That’s why we’ve spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily. Joining Skyscanner means becoming part of a global brand that’s striving to become the planet’s go-to travel hack accessible for all. Our vision? To be the world’s number one travel ally.
About The Role (Hybrid)
This role sits within the Content Design team in Customer Experience (CX) — the folks who make sure every Skyscanner interaction feels effortless, on-brand and delightful. You’ll define and implement best‑practice AI Conversational Design across key product work‑streams — shaping how Skyscanner interacts with travellers through natural language. By designing, developing, and maintaining conversational interfaces powered by AI, you’ll combine linguistic insight, UX research, data, and psychology to make interactions feel natural, human, and helpful. You’ll also analyse performance metrics, collaborate across teams, and stay on top of emerging trends in conversational and generative AI — bringing fresh thinking and future‑facing ideas into the mix.
What You’ll Be Doing
- Designing & prototyping: Create, test and refine conversational flows for ML and LLM‑powered interfaces.
- Setting standards: Establish best practice systems for tone, structure and guidance across conversational experiences.
- Collaborating widely: Partner with designers, researchers, engineers and data scientists to deliver seamless, human‑centric interactions.
- Analysing performance: Use qualitative and quantitative insights to continuously fine‑tune how our travellers chat with Skyscanner.
- Staying ahead of trends: Keep Skyscanner at the forefront of conversational and generative AI innovation.
- Championing the traveller: Ensure every conversational touchpoint reflects empathy, clarity and purpose.
- Shaping the future: Help define the long‑term vision for how AI transforms our customer experience.
About You
- Conversational AI expert: You’ve designed chatbots, virtual assistants, or LLM‑driven experiences that users actually enjoy.
- NLP fluent: You understand the mechanics (and magic) of large language models — from prompt engineering, context windows, orchestration strategies to token limits.
- Intent whisperer: You get how humans express intent — even when they’re ambiguous, indirect, or multi‑intent — and can model that into logical, natural conversations and LLM prompts.
- Data‑driven: You’re user first, using research, metrics, and insights to inform and refine every interaction.
- Cross‑functional collaborator: You bridge creative and technical worlds with confidence, clarity, and charm.
- Calm in the chaos: You’re comfortable navigating rapid iteration, ambiguity, and evolving AI landscapes.
- Tool‑savvy: You’re familiar with Figma, Miro, and a range of prompt and AI platforms — and always keen to experiment with the new.
Why you’ll love this role
- Be a core architect: Help shape Skyscanner’s Conversational Design approach from the ground up.
- Make a global impact: Influence how millions of travellers connect with us — one helpful, human interaction at a time.
- Work where worlds meet: Sit at the sweet spot between language, design and AI tech (where things get seriously interesting).
- Collaborate widely: Partner with curious minds across design, data, research and engineering.
- Lead innovation: Drive how AI shapes the future of traveller interactions within our Content Org and beyond.
- Grow your craft: Learn, experiment and level up in a team that values curiosity and creativity.
- See your work take flight: Watch your ideas directly improve how travellers explore the world.
Bonus points if you have
- A Content Design background: You speak fluent clarity and know how to make words work hard.
- Experience in travel or consumer AI products: You get what makes travellers tick — and tech click.
- Localisation know‑how: You understand how to make conversations feel natural in every language.
- A continuous improvement mindset: You’re always testing, measuring, and tweaking to make things just that bit better.
What It’s Like Here
We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We’re proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.
Sound like your kind of adventure? Apply now and help us shape the future of travel. We’re committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know.
AI Conversation Designer (6 month FTC) employer: Skyscanner Limited
At Skyscanner, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and collaboration thrive. As an AI Conversation Designer, you'll have the unique opportunity to shape the future of travel interactions while working alongside passionate professionals in a hybrid environment that values innovation and personal growth. With a commitment to employee development and a focus on making travel accessible for all, Skyscanner is not just a workplace; it's a community dedicated to making a global impact.
StudySmarter Expert Advice🤫
We think this is how you could land AI Conversation Designer (6 month FTC)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Skyscanner. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got a portfolio or examples of your conversational designs, bring them along to interviews. It’s all about demonstrating how you can make interactions feel human and helpful.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest in conversational AI and share your thoughts during interviews. It shows you're passionate and ready to help Skyscanner stay ahead of the game.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Skyscanner adventure.
We think you need these skills to ace AI Conversation Designer (6 month FTC)
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or insights that connect you to Skyscanner's mission of making travel easier for everyone.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background in conversational AI aligns with the role of AI Conversation Designer at Skyscanner.
Be Clear and Concise:Keep your writing straightforward and to the point. Use clear language to convey your ideas, as this reflects the kind of communication we value at Skyscanner. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Skyscanner Limited
✨Know Your Conversational AI Inside Out
Make sure you brush up on your knowledge of conversational AI, especially large language models. Be ready to discuss your previous experiences designing chatbots or virtual assistants, and how you've made them enjoyable for users. This will show that you’re not just familiar with the tech, but that you can also apply it creatively.
✨Showcase Your Data-Driven Mindset
Prepare to talk about how you use data to inform your design decisions. Bring examples of how you've analysed performance metrics in past projects and how those insights led to improvements. This will demonstrate your ability to think critically and adapt based on user feedback.
✨Collaborate Like a Pro
Since this role involves working with various teams, be ready to share examples of successful collaborations. Highlight how you’ve bridged the gap between creative and technical teams in the past. This will show that you can communicate effectively and work well in a cross-functional environment.
✨Stay Ahead of the Trends
Research the latest trends in conversational and generative AI before your interview. Be prepared to discuss how these trends could influence Skyscanner's approach to conversational design. Showing that you’re proactive about staying informed will impress the interviewers and align with their innovative spirit.
