At a Glance
- Tasks: Provide IT support and assist users with Microsoft cloud services.
- Company: Join Skyports, a leader in Advanced Air Mobility and drone technology.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Dynamic environment with rapid career growth potential.
- Why this job: Be part of an innovative team reshaping the future of air mobility.
- Qualifications: Experience with Windows 11, Microsoft 365, and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
About Us: Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries. Our business is split into two key areas: Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services. Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
The Role: We are looking for a hands-on IT Support Analyst to join the technical team at Skyports. Working with the IT Operations Manager, you will provide local IT support for users in London and remote assistance to Skyports offices across the UK and internationally. This role would suit an energetic individual with a passion for technology. You will gain experience across the Microsoft 365 and Azure AD stack, provide first-class support using established ITIL helpdesk practices, and support users across all business units and technical operations teams.
Key Responsibilities:
- Support the delivery of infrastructure projects with the IT Operations Manager
- Assist users with desktop support and Microsoft cloud-based services.
- Identify areas for improvement, including recurring faults, and report these issues to the IT Operations Manager.
- Manage user accounts, devices, and shared resources for all staff.
- Ensure the IT helpdesk and all IT support requests are actioned in accordance with helpdesk procedures and priorities.
- Work closely with other members of the technical team and wider business to ensure projects are delivered successfully
- Provide training to local staff on IT operations and policies.
- Provide a flexible, adaptable, and diplomatic service for all staff, in person and remotely, to help resolve IT issues and ensure IT works effectively for them.
About You:
- Windows 11
- Microsoft 365
- Microsoft SharePoint, OneDrive, and Teams
- Microsoft Entra ID and Intune
- Documentation and instruction writing
Nice to Haves:
- Familiar with ITIL helpdesk practices
- Good understanding of information security standards; e.g. Cyber Essentials and ISO 27001.
- Intune (Microsoft Endpoint) for Windows and IOS devices
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in an innovative and growing industry.
- A collaborative and dynamic work environment with ample opportunities for professional development.
- Flexible working arrangements and a supportive team culture.
Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Support Analyst employer: Skyports Limited
Skyports Limited is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration within the rapidly evolving drone industry. With a strong emphasis on safety culture and data-driven decision-making, employees benefit from hybrid working arrangements and ample opportunities for professional growth and development in a cutting-edge field. Join us to be part of a forward-thinking team that is shaping the future of drone operations globally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Skyports Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Skyports Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Skyports Limited!
✨Direct Apply to Skyports Limited
Let's not forget to apply directly through the Skyports Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Skyports Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Skyports Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Skyports Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
