Branch Administrator in Feltham

Location: Feltham

Position: Full-Time, Permanent

Salary: £24,000-£26,000 pa

Are you organised, customer-focused and confident managing a busy range of administrative tasks? We are looking for a Branch Administrator to provide an effective and efficient administrative function at our friendly Feltham branch and support the Branch Manager with a variety of administrative, clerical and managerial tasks. This is a varied role where you will work closely with colleagues across the branch, other branches and departments, as well as customers and suppliers. You will play an important part in keeping day-to-day branch operations running smoothly.

Working Hours

• Monday to Friday: 7:00am – 3:00pm (with 45-minute unpaid lunch break)

What We Offer You

• Competitive Salary based on your skills.
• 28 Days Holiday to rest and recharge.
• Life Assurance & Employee Assistance Programme (EAP) for your peace of mind.
• Discretionary Bonus scheme to reward your hard work.
• Cycle to Work Scheme for a healthier, greener commute.
• Long Service Awards because we value loyalty.

What We Are Looking For

• Organisation: Able to manage, organise and update administrative systems and databases effectively.
• Communication: Confident liaising with staff, other branches and departments, customers and suppliers.
• Customer Focus: Professional and helpful when dealing with customer queries, quotations, orders and after-sales calls.
• Attention to Detail: Accurate when handling invoices, supplier queries, stock information, customer accounts and banking.
• Teamwork: A reliable team player who is happy to assist other departments when required.
• Approach: Able to work within Company Policy and Procedures, including Health & Safety guidelines.

The Role at a Glance

This is a varied branch administration role covering a broad range of responsibilities. Key duties include:

• Administration: Implementing and monitoring procedures and administrative systems, arranging meetings, filing data and completing other administrative tasks.
• Customer & Supplier Liaison: Answering telephone calls, dealing with invoices, supplier and customer queries, chasing quotes and making after-sales calls.
• Database & Accounts: Managing and updating relevant database applications, including quotations, creating and managing Trade Cash Card customer accounts and setting customer discounts.
• Stock & Logistics: Managing stock counts, adjustments and reporting, dispatching goods, booking goods in and dealing with supplier returns.
• Office Support: Ordering and maintaining office supplies and staff uniform.
• Finance & Records: Handling banking and monthly mileage and fuel logs where applicable.
• Marketing Support: Assisting with branch social media posts.
• Branch Support: Assisting the Branch Manager and other departments with tasks as required.

Key Relationships

You will work closely with the Branch Manager, other employees, other branches and departments, customers and suppliers.

Important Information

The successful candidate will be expected to work within Company Policy and Procedures, including Health & Safety guidelines, and to undertake any other duties that may be deemed necessary or required by the Company. All applicants must be eligible to live and work in the UK. Documented evidence will be required during the recruitment process.

How to Apply

If you are organised, proactive and enjoy a varied administrative role, we would love to hear from you. Apply today to join the team.