At a Glance
- Tasks: Manage customer relationships and ensure successful adoption of our security solutions.
- Company: Join a leading cloud security company with a dynamic and inclusive culture.
- Benefits: Enjoy flexible work hours, health coverage, and generous paid time off.
- Other info: Work in a supportive environment that values your unique skills and experiences.
- Why this job: Be a trusted advisor and make a real impact in the security industry.
- Qualifications: Fluent in German and English with 5+ years in a technical customer-facing role.
The predicted salary is between 60000 - 80000 £ per year.
About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack.
Role Overview: As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day-to-day engagement. Your technical expertise and customer‑centric approach will drive operational success, best‑practice adoption, and long‑term customer satisfaction.
In this role: As a Technical Customer Success Manager, you need to be driven by the success of delivering high‑impact technical solutions and fostering strong client relationships.
- Manage the customer relationship and ensure that Skyhigh Security is considered a key technology partner within the account.
- Work closely with customers to understand business goals and tailor adoption plans to help them achieve results.
- Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
- Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption.
- Proactively monitor customer deployments and solutions, and drive communication as needed.
- Evaluate the scope for timely escalation and ensure that critical problems are addressed as per priority.
- Run regular governance meetings at operational level to ensure day‑to‑day functionality of the product.
- Conduct best practices workshops, and execute training around key features & use cases.
- Develop and deliver QBR and Value Plans for customers.
General Background and Experience required for a Technical Customer Success Manager:
- Requires fluent written and verbal proficiency in both German and English languages.
- 5+ years of customer‑facing technical role in large enterprise space.
- Good understanding of OSI Model, TCP/IP protocol suite.
- Excellent understanding of application layer protocols, PKI, Network Security.
- Strong troubleshooting and problem‑solving skills with a customer‑first mindset.
- Self‑motivated, with excellent interpersonal, communication, presentation, documentation skills.
It would be great if you also have the following, but they are not required:
- Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired.
Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We offer a variety of social programs, flexible work hours and family‑friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
Our Commitment to You: At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.
Technical Customer Success Manager (German & English Language) employer: Skyhigh Security
Skyhigh Security is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work environment where innovation thrives. With a commitment to flexibility through a hybrid work model, comprehensive benefits including medical coverage and paid parental leave, and a culture that celebrates diversity and authenticity, employees are empowered to reach their full potential while contributing to cutting-edge security solutions. Join us in Aylesbury, where your technical expertise will be valued, and you will have the opportunity to make a meaningful impact in the world of data security.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager (German & English Language)
✨Tip Number 1
Network like a pro! Reach out to current employees at Skyhigh Security on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss the OSI Model, TCP/IP protocols, and security concepts. We want to see that you can translate complex ideas into simple terms for customers.
✨Tip Number 3
Showcase your customer-centric mindset during interviews. Share examples of how you've successfully managed client relationships in the past. Remember, we’re looking for someone who can be a trusted advisor to our customers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Skyhigh Security.
We think you need these skills to ace Technical Customer Success Manager (German & English Language)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Customer Success Manager role. Highlight your bilingual skills in German and English, and showcase your technical expertise and customer management experience. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t hold back on detailing your technical know-how! Mention your understanding of networking concepts, security protocols, and any relevant tools you've used. This is your chance to impress us with your technical prowess and problem-solving abilities.
Be Authentic:We love seeing the real you! Let your personality shine through in your application. Share your passion for customer success and how you’ve made a difference in previous roles. Remember, we’re looking for someone who fits into our dynamic culture at Skyhigh Security.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Skyhigh Security
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around the OSI Model, TCP/IP protocols, and security concepts. Being able to discuss these topics confidently will show that you're not just a people person but also technically savvy.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both German and English, be prepared to switch between languages during the interview. Practising common technical terms and customer success scenarios in both languages can help you demonstrate your proficiency.
✨Understand Their Products
Dive deep into Skyhigh Security's offerings. Familiarise yourself with their cloud-based solutions and how they simplify data security. This knowledge will allow you to speak intelligently about how you can help customers maximise the value of these products.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer management abilities. Think of specific examples from your past experiences where you've successfully managed customer relationships or resolved technical issues, and be ready to share them.
