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- Tasks: Lead a team to ensure customers adopt and gain value from our security products.
- Company: Skyhigh Security is a leading cloud security company focused on protecting data globally.
- Benefits: Enjoy flexible work hours, paid time off, and comprehensive health coverage.
- Why this job: Join a dynamic team committed to customer success and personal growth in a fun environment.
- Qualifications: 10+ years in Customer Success, with strong leadership and communication skills required.
- Other info: Embrace a hybrid work model and be part of a diverse, inclusive culture.
The predicted salary is between 43200 - 72000 £ per year.
Slough, Wiltshire, United Kingdom
Job ID: JR0036123
Job Title:
Director, EMEA Customer Value
About Skyhigh Security:
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks\’ learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity .
Role Overview:
The Director, EMEA Customer Value is responsible for ensuring that Skyhigh customers adopt and realize value from our product portfolio. They have the resources that combine customer success and professional services on their team – the necessary skills to enable adoption. While their goal is adoption, they must manage the business needs of Skyhigh from a P&L perspective and growth perspective. This role is a key change agent as we transform the organization to have a relentless focus on our customers and their success.
About the Role
The Director, EMEA Customer Value is responsible for ensuring that Skyhigh customers adopt and realize value from our product portfolio. They have the resources that combine customer success and professional services on their team – the necessary skills to enable adoption. While their goal is adoption, they must manage the business needs of Skyhigh from a P&L perspective and growth perspective. This role is a key change agent as we transform the organization to have a relentless focus on our customers and their success.
This role is a leadership role reporting to the President of Skyhigh Security and will manage a team of professionals to achieve their business objectives.
Key operational workstreams that this team will own:
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Own the execution of the customer journey for all customers in EMEA, ensuring that customers have the support they need to achieve complete adoption of the products they purchase and realize the value that they paid for.
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Manage the governance of customer onboarding and adoption, delivering a deep understanding of the success of their customers.
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Lead and manage a multi-national team, managing both deep technical and non-technical resources, managing coverage, and structure.
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Interlock with the EMEA field leadership team to ensure on-time and successful renewals and customer growth.
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Proactively address and engage on distressed customers, managing resources across the company to ensure that the customers can be successful
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Collaborate with the field teams when selling new accounts to ensure that customers have what they need to be successful
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Support the partner ecosystem in region to ensure that they are delivery-ready
The ideal candidate will be a hands-on leader who can align their team around the objectives and operating model that we are driving in the business. The leader needs to bring a strong operational discipline, driven by data to drive concrete action plans with a high degree of urgency. Customer empathy combined with clear and strong communication skills will be critical to managing customers and their team. Finally, they need to be a strong partner with the field at both an account management and technical level.
About You
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10+ years experience in Customer Success or Professional Services management
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5+ years managing and leading teams
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Demonstrated operational execution leading to tangible customer results
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Strong EQ skills and a clear communicator
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A proven track record of delivering customer results and outcomes
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A demonstrated leader with experience building world-class teams
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Excited by the challenge of transforming teams and businesses around a strong vision
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Experience working in a global organization is required
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Flexibility in working times to accommodate global teams
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other\’s unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
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Retirement Plans
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Medical, Dental and Vision Coverage
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Paid Time Off
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Paid Parental Leave
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Support for Community Involvement
We\’re serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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Director, EMEA Customer Value employer: Skyhigh Security
Contact Detail:
Skyhigh Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, EMEA Customer Value
✨Tip Number 1
Familiarise yourself with Skyhigh Security's product portfolio and customer success stories. Understanding how their solutions have positively impacted customers will help you articulate your vision for customer value during interviews.
✨Tip Number 2
Network with current or former employees of Skyhigh Security on LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Director role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where your operational execution led to tangible customer results, as this aligns closely with the job requirements.
✨Tip Number 4
Stay updated on industry trends related to customer success and data security. Being knowledgeable about the latest developments will demonstrate your commitment to the field and your ability to drive customer value effectively.
We think you need these skills to ace Director, EMEA Customer Value
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Professional Services management. Emphasise your leadership skills and any achievements that demonstrate operational execution leading to customer results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your experience aligns with Skyhigh Security's mission. Mention specific examples of how you've transformed teams or improved customer outcomes in previous roles.
Showcase Your Leadership Style: When detailing your experience, focus on your leadership style and how you manage multi-national teams. Highlight your ability to communicate effectively and foster collaboration across different functions.
Demonstrate Cultural Fit: Research Skyhigh Security's values and culture. In your application, reflect on how your personal values align with theirs, particularly around openness, transparency, and customer empathy.
How to prepare for a job interview at Skyhigh Security
✨Understand the Company Culture
Before your interview, take some time to research Skyhigh Security's culture and values. They emphasise openness, transparency, and a commitment to employee development. Showing that you align with these values can set you apart.
✨Demonstrate Customer Empathy
As the Director of EMEA Customer Value, you'll need to showcase your understanding of customer needs. Prepare examples from your past experiences where you've successfully addressed customer challenges and driven adoption of products.
✨Highlight Leadership Experience
This role requires managing a multi-national team. Be ready to discuss your leadership style and provide specific examples of how you've built and led successful teams in the past, especially in a global context.
✨Prepare for Operational Discussions
Given the focus on P&L and operational execution, be prepared to discuss how you've used data to drive decisions and improve customer outcomes. Bring concrete examples of how your operational strategies have led to tangible results.