At a Glance
- Tasks: Provide IT support and solve technical challenges for diverse clients.
- Company: Growing tech services provider with a focus on innovation.
- Benefits: Competitive salary, pension scheme, ongoing training, and career progression.
- Other info: Enjoy company social events and a dynamic work environment.
- Why this job: Join a supportive team and work with cutting-edge cloud and AI technologies.
- Qualifications: 2+ years in IT support, strong Microsoft 365 skills, and excellent customer service.
The predicted salary is between 27000 - 33000 £ per year.
High Wycombe, Buckinghamshire | Field & Office Based | Company Vehicle Provided for client visits
Are you an experienced IT Support professional looking to develop your career in a modern, forward-thinking Managed Services environment?
Our client is a well-established and growing technology services provider supporting a diverse portfolio of businesses across Buckinghamshire, London and the South East.
Due to continued growth, they are looking to appoint an additional IT & Network Support Technician to join their successful technical team.
This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers and developing their expertise across cloud technologies, networking, cybersecurity and AI-powered business solutions.
The Role
Working across a range of client environments, you will provide both remote and on-site support, ensuring excellent service delivery and helping customers maximise the value of their technology investments
Responsibilities will include
- Providing 1st, 2nd and some 3rd Line IT support
- Supporting Microsoft 365 environments including Exchange Online, Share Point, Teams and One Drive
- Supporting and administering Microsoft Copilot and AI-powered workplace solutions
- Managing Windows Server environments and Active Directory
- Supporting Microsoft Azure and cloud infrastructure
- Installing, configuring and troubleshooting networks, firewalls and wireless solutions
- Deploying and supporting desktops, laptops and mobile devices
- Diagnosing hardware, software and connectivity issues
- Implementing cybersecurity best practices and endpoint protection solutions
- Supporting backup, disaster recovery and business continuity platforms
- Performing client site visits and project work
- Maintaining technical documentation and customer records
Skills & Experience Required
- Minimum 2 years' experience within an IT Support, Service Desk or MSP environment
- Strong Microsoft 365 support and administration experience
- Experience supporting Windows 10 and Windows 11 environments
- Working knowledge of Windows Server
- Networking troubleshooting experience
- Experience supporting end users in a customer-facing environment
- Excellent troubleshooting and customer service skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
Desirable Experience (preferable, not essential)
- Microsoft Azure
- Microsoft Intune
- Entra ID (Azure AD)
- Microsoft Defender
- Microsoft Copilot deployment and support
- Cybersecurity solutions and best practices
- Vo IP and Teams Telephony
- VMware and/or Hyper-V
- Firewall administration
- Network design and implementation
- Backup and disaster recovery platforms
Essential Requirements
- Full UK Right to Work
- Full, clean and valid UK Driving Licence
- Office hours 8:30am - 5:30pm, Monday to Friday
- Comfortable travelling to customer sites
- Professional and customer-focused approach
Benefits
- Basic salary of around £30K (neg)
- Pension Scheme
- Ongoing Technical Training
- Microsoft Certification Support
- Exposure to Modern Cloud & AI Technologies
- Career Progression Opportunities
- Supportive Team Environment
- Company Social Events
If you are passionate about technology, enjoy working in a small team, helping people and want to work with Microsoft Cloud, Networking, Cybersecurity and AI solutions, we'd love to hear from you.
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IT & Network Support Technician employer: Skye Business Solutions
Join a dynamic and innovative technology services provider in High Wycombe, where your career as an IT & Network Support Technician will flourish. With a strong focus on employee growth, ongoing technical training, and exposure to cutting-edge cloud and AI technologies, you'll be part of a supportive team that values collaboration and customer service. Enjoy a competitive salary, a company vehicle for client visits, and the opportunity to engage in exciting social events while making a meaningful impact on diverse businesses across the region.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Network Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Skye Business Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Skye Business Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Skye Business Solutions!
✨Direct Apply to Skye Business Solutions
Let's not forget to apply directly through the Skye Business Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Network Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Skye Business Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Skye Business Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Skye Business Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
