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- Tasks: Support and develop the Sage X3 ERP system, enhancing workflows and reporting.
- Company: A respected international business with over 100 years in retail/FMCG.
- Benefits: Fully remote work, supportive team, and opportunities for meaningful systems transformation.
- Other info: Ideal for self-starters who thrive in a remote environment.
- Why this job: Take ownership of critical systems and influence future ERP development.
- Qualifications: Experience in ERP support, strong communication skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
I am exclusively recruiting for an Applications Support Engineer to take ownership of the ERP and associated business systems. This long-established and highly respected business with over 100 years of trading history operates internationally within the retail/FMCG sector. It continues to evolve its technology landscape and invest in the ongoing development of its systems and infrastructure. The role can be fully remote (UK-based), although being Norfolk based would be advantageous.
You will play a key role in supporting and developing the company’s Sage X3 ERP system, ensuring it continues to underpin critical business processes across sales, finance, stock and e-commerce operations. Alongside day-to-day support, you will help shape system improvements, build reporting capability and enhance workflows across the business. There is also a genuine forward-looking element to this role, with involvement in potential future migration and development towards BlueCherry ERP. For someone who enjoys variety, ownership and being close to both systems and business users, this is an excellent long-term opportunity.
Key Responsibilities- Develop and maintain reports, workflows and business processes within Sage X3
- Provide user training and day-to-day support across multiple business functions
- Ensure system reliability across ERP, integrations and connected platforms
- Troubleshoot and resolve system issues quickly to minimise disruption
- Support core operational processes including order processing, invoicing and web sales
- Work across Sales, Finance and Stock modules within Sage X3
- Use Crystal Reports, SEI/Nectari and basic SQL to support reporting and insight
- Support EDI connections and third-party vendor integrations
- Assist with broader IT support, including laptop setup and user onboarding
- Liaise with external IT providers and support US-based IT colleagues where required
- Contribute to future ERP development initiatives, including potential BlueCherry transition
This role will suit someone who is proactive, self-managed and confident working in a remote environment with minimal supervision. You will likely have experience in ERP support or applications management, ideally within retail, FMCG, distribution or supply chain environments. You should be comfortable working across both technical and business-facing responsibilities, with strong communication skills and a practical, solutions-focused mindset. Experience with Sage X3 would be highly advantageous, along with exposure to reporting tools such as Crystal Reports, SEI/Nectari and some SQL capability.
What’s on OfferThis is a rare opportunity to join a stable, internationally recognised business where you will have real ownership of systems and the chance to influence future ERP development. You’ll benefit from full remote working, a supportive international team environment, and the opportunity to be involved in meaningful systems transformation work over time.
Applications Support Engineer in Norwich employer: Skybridge Recruitment Solutions
Contact Detail:
Skybridge Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Sage X3 or similar systems. This gives you something tangible to discuss during interviews and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common ERP challenges and solutions. Be ready to share how you've tackled similar issues in the past, especially in retail or FMCG settings. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Applications Support Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Engineer role. Highlight your experience with ERP systems, especially Sage X3, and any relevant skills in reporting tools like Crystal Reports or SQL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported ERP systems in the past and how you can contribute to our ongoing development at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've successfully troubleshot system issues or improved workflows. We love candidates who can think on their feet and come up with practical solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Skybridge Recruitment Solutions
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Sage X3 and any relevant ERP systems. Be prepared to discuss how you've used these systems in the past, and think about specific examples where you've improved workflows or resolved issues.
✨Showcase Your Problem-Solving Skills
Since troubleshooting is a big part of the role, come ready with examples of how you've tackled system issues before. Highlight your thought process and the steps you took to resolve problems quickly, as this will demonstrate your practical, solutions-focused mindset.
✨Communicate Effectively
As you'll be liaising with both UK and US teams, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to discuss how you've trained users or collaborated with different departments in previous roles.
✨Be Proactive About Future Developments
This role involves contributing to future ERP development initiatives, so show your enthusiasm for continuous improvement. Think about how you can help shape system enhancements and be prepared to share ideas on potential migrations or upgrades, like the transition to BlueCherry ERP.