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- Tasks: Support and develop the Sage X3 ERP system, enhancing workflows and reporting.
- Company: A respected international business with over 100 years in retail/FMCG.
- Benefits: Full remote work, competitive salary up to £65k, and a supportive team environment.
- Other info: Opportunity for meaningful systems transformation and career growth.
- Why this job: Take ownership of systems and influence future ERP development in a dynamic role.
- Qualifications: Experience in ERP support, strong communication skills, and a proactive mindset.
The predicted salary is between 65000 - 65000 £ per year.
I am exclusively recruiting for an Applications Support Engineer to take ownership of ERP and associated business systems. This long-established and highly respected business with over 100 years of trading history operates internationally within the retail/FMCG sector. It continues to evolve its technology landscape and invest in the ongoing development of its systems and infrastructure.
The role can be fully remote (UK-based) although being Norfolk based would be advantageous. It will suit a self-starter who is confident working independently while staying closely aligned with both UK and US-based teams.
You will play a key role in supporting and developing the company’s Sage X3 ERP system, ensuring it continues to underpin critical business processes across sales, finance, stock and e-commerce operations. Alongside day-to-day support, you will help shape system improvements, build reporting capability and enhance workflows across the business. There is also a genuine forward-looking element to this role, with involvement in potential future migration and development towards BlueCherry ERP. For someone who enjoys variety, ownership and being close to both systems and business users, this is an excellent long-term opportunity.
Key Responsibilities- Develop and maintain reports, workflows and business processes within Sage X3
- Provide user training and day-to-day support across multiple business functions
- Ensure system reliability across ERP, integrations and connected platforms
- Troubleshoot and resolve system issues quickly to minimise disruption
- Support core operational processes including order processing, invoicing and web sales
- Work across Sales, Finance and Stock modules within Sage X3
- Use Crystal Reports, SEI/Nectari and basic SQL to support reporting and insight
- Support EDI connections and third-party vendor integrations
- Assist with broader IT support, including laptop setup and user onboarding
- Liaise with external IT providers and support US-based IT colleagues where required
- Contribute to future ERP development initiatives, including potential BlueCherry transition
This role will suit someone who is proactive, self-managed and confident working in a remote environment with minimal supervision. You will likely have experience in ERP support or applications management, ideally within retail, FMCG, distribution or supply chain environments.
You should be comfortable working across both technical and business-facing responsibilities, with strong communication skills and a practical, solutions-focused mindset. Experience with Sage X3 would be highly advantageous, along with exposure to reporting tools such as Crystal Reports, SEI/Nectari and some SQL capability.
What’s on OfferThis is a rare opportunity to join a stable, internationally recognised business where you will have real ownership of systems and the chance to influence future ERP development. You’ll benefit from full remote working, a supportive international team environment, and the opportunity to be involved in meaningful systems transformation work over time. A salary of up to £65k + car allowance is on offer.
Locations
Applications Support Engineer in Norfolk, Norwich employer: SKYBRIDGE RECRUITMENT SOLUTIONS LTD
Contact Detail:
SKYBRIDGE RECRUITMENT SOLUTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Sage X3 or similar tools, create a portfolio or a project showcase. This can really set you apart during interviews and demonstrate your hands-on abilities.
✨Tip Number 3
Prepare for the interview by brushing up on common ERP challenges and solutions. Be ready to discuss how you would tackle issues in sales, finance, and stock management. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Applications Support Engineer in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Applications Support Engineer. Highlight your experience with ERP systems, especially Sage X3, and any relevant skills in reporting tools like Crystal Reports or SQL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported ERP systems in the past and how you can contribute to our ongoing development. Let us know what excites you about working with StudySmarter!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've troubleshot issues or improved workflows. We love candidates who can think on their feet and come up with practical solutions, so share those stories that demonstrate your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at SKYBRIDGE RECRUITMENT SOLUTIONS LTD
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Sage X3 and any other ERP systems mentioned in the job description. Be ready to discuss how you've used these systems in past roles, and think about specific examples where you've improved workflows or resolved issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled system issues in the past. Think about times when you had to troubleshoot quickly to minimise disruption. This role is all about keeping things running smoothly, so demonstrating your proactive approach will impress the interviewers.
✨Communicate Clearly and Confidently
Since this position involves liaising with both UK and US teams, strong communication skills are a must. Practice explaining technical concepts in simple terms, as you'll need to train users across various business functions. Clear communication can set you apart from other candidates.
✨Be Ready for Future Developments
The job mentions potential migration to BlueCherry ERP, so show your enthusiasm for future developments. Research BlueCherry and be prepared to discuss how you can contribute to this transition. Highlighting your adaptability and eagerness to learn will resonate well with the interviewers.