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For Companies At a Glance
- Tasks: Support and develop the Sage X3 ERP system while enhancing workflows and reporting.
- Company: A respected international business with over 100 years in retail/FMCG.
- Benefits: Fully remote work, competitive salary up to £65k, and a supportive team environment.
- Other info: Opportunity for meaningful systems transformation and career growth.
- Why this job: Take ownership of systems and influence future ERP development in a dynamic role.
- Qualifications: Experience in ERP support, strong communication skills, and a proactive mindset.
The predicted salary is between 65000 - 65000 £ per year.
I am exclusively recruiting for an Applications Support Engineer to take ownership of ERP and associated business systems. This long-established and highly respected business with over 100 years of trading history operates internationally within the retail/FMCG sector. It continues to evolve its technology landscape and invest in the ongoing development of its systems and infrastructure.
The role can be fully remote (UK-based) although being Norfolk based would be advantageous. It will suit a self-starter who is confident working independently while staying closely aligned with both UK and US-based teams.
The Role
You will play a key role in supporting and developing the company’s Sage X3 ERP system, ensuring it continues to underpin critical business processes across sales, finance, stock and e-commerce operations. Alongside day-to-day support, you will help shape system improvements, build reporting capability and enhance workflows across the business.
There is also a genuine forward-looking element to this role, with involvement in potential future migration and development towards BlueCherry ERP. For someone who enjoys variety, ownership and being close to both systems and business users, this is an excellent long-term opportunity.
Key Responsibilities
- Develop and maintain reports, workflows and business processes within Sage X3
- Provide user training and day-to-day support across multiple business functions
- Ensure system reliability across ERP, integrations and connected platforms
- Troubleshoot and resolve system issues quickly to minimise disruption
- Support core operational processes including order processing, invoicing and web sales
- Work across Sales, Finance and Stock modules within Sage X3
- Use Crystal Reports, SEI/Nectari and basic SQL to support reporting and insight
- Support EDI connections and third-party vendor integrations
- Assist with broader IT support, including laptop setup and user onboarding
- Liaise with external IT providers and support US-based IT colleagues where required
- Contribute to future ERP development initiatives, including potential BlueCherry transition
About You
This role will suit someone who is proactive, self-managed and confident working in a remote environment with minimal supervision. You will likely have experience in ERP support or applications management, ideally within retail, FMCG, distribution or supply chain environments.
You should be comfortable working across both technical and business-facing responsibilities, with strong communication skills and a practical, solutions-focused mindset.
Experience with Sage X3 would be highly advantageous, along with exposure to reporting tools such as Crystal Reports, SEI/Nectari and some SQL capability.
What’s on Offer
This is a rare opportunity to join a stable, internationally recognised business where you will have real ownership of systems and the chance to influence future ERP development. You’ll benefit from full remote working, a supportive international team environment, and the opportunity to be involved in meaningful systems transformation work over time. A salary of up to £65k + car allowance is on offer.
Locations
Application Support Engineer - Fully Remote in Norfolk, Norwich employer: SKYBRIDGE RECRUITMENT SOLUTIONS LTD
Contact Detail:
SKYBRIDGE RECRUITMENT SOLUTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Fully Remote in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Sage X3 or similar systems, make sure to highlight that in conversations. Share examples of how you've improved workflows or solved issues in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on common ERP challenges and solutions. Be ready to discuss how you’d tackle system reliability and user support, as these are key in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Application Support Engineer - Fully Remote in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with ERP systems, especially Sage X3, and any relevant skills in reporting tools like Crystal Reports or SQL. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported ERP systems in the past and how you can contribute to our ongoing development at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with both UK and US teams, it's crucial to demonstrate your strong communication skills. In your application, mention any experiences where you've successfully collaborated across different teams or time zones. We love a good team player!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you're keen on joining the StudySmarter family!
How to prepare for a job interview at SKYBRIDGE RECRUITMENT SOLUTIONS LTD
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Sage X3 and any relevant ERP systems. Be ready to discuss how you've used these systems in the past, and think about specific examples where you've improved workflows or resolved issues.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've troubleshot system issues effectively. Think about the steps you took to identify the problem and how you communicated with users during the process. This will demonstrate your practical, solutions-focused mindset.
✨Communicate Clearly and Confidently
Since this role involves liaising with both UK and US teams, practice articulating your thoughts clearly. Use examples from your experience that highlight your strong communication skills, especially in a remote setting.
✨Be Ready for Future Developments
Research potential future migrations, like the transition to BlueCherry ERP. Show your enthusiasm for being part of innovative projects and how you can contribute to the company's ongoing development and transformation.