At a Glance
- Tasks: Drive revenue growth by expanding client relationships and upselling innovative drone technology.
- Company: Join SkyBound, a leader in automated drone operations for critical infrastructure.
- Benefits: Competitive salary, commission structure, employee development, and a supportive work culture.
- Other info: Fast-paced environment with opportunities for team building and personal development.
- Why this job: Make a real impact with technology that saves lives while growing your career.
- Qualifications: Proven track record in account management and revenue growth, ideally in tech or infrastructure sectors.
The predicted salary is between 40000 - 50000 £ per year.
SkyBound delivers automated drone operations for critical national infrastructure, providing real-time aerial intelligence to support safety, security and faster decision-making. We combine software, AI and remote operations, with systems managed from our Southampton-based 24/7 control centre and deployed across the UK in some of the most complex airspaces to enable rapid response and continuous site awareness. As we continue to scale, we are looking for a driven Customer Growth Manager to join the team and help shape the future of autonomous operations.
The Role
We are seeking a commercially driven Customer Growth Manager to own revenue expansion across our major accounts. You will hold direct responsibility for growing the value of SkyBound's largest client relationships by expanding deployments across new sites, regions and use cases, and converting operational trust into commercial growth. Once our technology has been deployed, you will take ownership of the client relationship. You will act as their strategic partner, deeply understanding their operational goals and ensuring they are maximising the value of SkyBound’s service. You will be responsible for driving our upsell strategy including site expansions and our latest AI platform, managing contract renewals, and proactively identifying opportunities to expand our services into other areas of their business.
Key Responsibilities
- Revenue Ownership: Own an expansion revenue target across your account base that will include upsell, cross-sell and renewal value.
- Strategic Growth: Run Quarterly Business Reviews as commercial conversations and use ROI evidence to build the case for additional hardware, software features, service tiers and the AI platform, and convert that case into signed revenue.
- Pipeline Management: Build and manage an active expansion pipeline across your accounts, forecasting upsell opportunities the same way the new business sales team forecasts new business.
- Account Ownership & Retention: Serve as the primary post-sale contact for our client base, taking ultimate responsibility for customer satisfaction, account health, and contract renewals.
- Onboarding & Adoption: Lead post-deployment training and onboarding programmes to ensure end-users are fully equipped to utilise our technology and integrate our data into their daily workflows.
- Customer Advocacy: Act as the voice of the customer within SkyBound, gathering feedback on user experience and communicating feature requests directly to our product team.
- Intervention & Support: Proactively monitor account health metrics to identify clients who may be underutilising the platform and implement re-engagement strategies before renewal periods. Manage escalations and ensure high customer satisfaction.
About You
You're a commercially minded account grower that has a track record of hitting revenue targets through upselling and cross-selling into existing Rail or critical infrastructure accounts and you're motivated by commission as well as customer success. You are comfortable being measured on a number and as a tech-savvy and client-facing professional, you can confidently navigate complex platforms, translating data outputs into clear, actionable business value for stakeholders ranging from operational end-users to C-level executives. You enjoy a fast-paced scale-up environment and have a natural aptitude for working collaboratively as part of a close-knit team, seamlessly bridging the gap between sales, engineering, and the client to deliver a unified customer experience.
Requirements
- Experience: Demonstrable history of hitting or exceeding revenue/expansion targets in Customer Success, Key Account Management, or post-sales roles ideally Rail, Drone, Aviation, Critical Infrastructure.
- Commercial Acumen: A strong track record of not just retaining clients, but actively growing account revenue through strategic upselling and cross-selling.
- Client-Facing Prowess: Exceptional communication and relationship-building skills, with the ability to influence stakeholders from operational end-users up to C-level executives.
- Tech-Savvy: You can confidently navigate complex technical platforms and translate data outputs into clear, actionable business value for the client.
- Sector Knowledge: Previous experience managing accounts within the AI, Drone, Infrastructure, Rail, Public Safety, Highways, or Ports sectors will be highly advantageous.
- Location: Commutable to Southampton (for team collaboration) but capable of working autonomously remotely.
- Driving Licence: A full UK driving licence is required to ensure that you are able to conduct on-site client visits and strategic review meetings across the UK.
- Team Work: An aptitude to work as part of a close team, collaborating seamlessly with sales, engineering, and deployment teams to deliver a unified customer experience.
Why Join SkyBound?
- Competitive salary, OTE and commission structure
- Impact: Work on technology that genuinely saves lives, whilst promoting more environmentally friendly capabilities.
- Growth: Join at a pivotal scaling point with the opportunity to build your own team in the future.
- Culture: A fast-paced, innovative environment where your ideas directly influence the company strategy
- Company pension
- Sick pay
- Free tea, coffee and fruit
- A 24/7 Employee Assistance Programme
- EV charging points
- Employee development courses internally and externally where required
Customer Growth Manager (£90k OTE) in Southampton employer: Skybound
SkyBound is an exceptional employer that fosters a fast-paced and innovative culture, where your ideas can truly shape the future of autonomous drone operations. With a remote-first working pattern and a supportive environment based in Southampton, employees benefit from a range of perks including a company pension, sick pay, and continuous development opportunities. Join us to be part of a team that values collaboration, creativity, and meaningful impact in a high-growth setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Manager (£90k OTE) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skybound. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skybound before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Growth Manager (£90k OTE) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skybound:Your cover letter is your chance to shine! Tell us why you want to work at Skybound specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skybound!
How to prepare for a job interview at Skybound
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
