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- Tasks: Support trainees' wellbeing and provide a friendly reception experience.
- Company: Join Skyborne, a leading aviation training academy dedicated to building better pilots.
- Benefits: Enjoy 25 days leave, private healthcare, and discounts with corporate partners.
- Why this job: Be part of a supportive team that values creativity and professionalism in aviation training.
- Qualifications: Must be approachable, have excellent communication skills, and experience in customer service.
- Other info: Salary ranges from £28,000 with opportunities for career growth and development.
The predicted salary is between 24000 - 33600 £ per year.
Company Description
We are Skyborne, an industry leading aviation training academy with a mission to Build Better Pilots. As a growing business, we’ve invested in state-of-the-art training facilities in both the UK and U.S, as well as cutting-edge resources to deliver the very best in airline-focussed pilot training. With the recent opening of our second site in Bournemouth, we’re expanding our reach and training capacity to meet growing demand. We play a vital role in guiding our trainees from the classroom to the flight deck, with our graduates going on to fly for leading airlines.
We set ourselves the highest standards and believe that work should be both satisfying and fun. At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism. We’re a people-first company and a motivated, passionate team who take pride in giving our trainees the strongest start to their aviation careers.
We employ a carefully selected team of professionals who are committed to shaping the next generation of pilots. Now’s the perfect time to join us and be part of something exciting and truly rewarding.
Job Description
This role serves as the primary wellbeing point of contact for trainees at Skyborne. Based at the reception desk, the Trainee Liaison Officer provides approachable, day-to-day support—addressing wellbeing concerns, answering queries, and ensuring a positive and seamless trainee experience.
The role is also responsible for ensuring trainee welfare issues are managed effectively, including signposting to appropriate support services and informing relevant Heads of Department or other staff when necessary. A key aspect of this position is maintaining a visible and approachable presence around the Academy, offering trainees regular opportunities to engage in open and supportive conversations.
Key Responsibilities and Duties
- Receptionist duties
- Greet visitors and clients in a professional and friendly manner
- Manage the front desk by answering incoming calls, transferring calls, and taking messages
- Handle email and phone inquiries efficiently and professionally
- Ensure the reception area is tidy, welcoming, and well-stocked with necessary materials
- Primary wellbeing point of contact for trainees
- Liaising with students on a regular basis to check on their wellbeing: prior to exams, post exams, having presence around the facility
- Ensuring all students have a positive experience and promotepositive wellbeing throughout the course
- Providing support to trainees and escalating concerns when required
- Signposting trainees to relevant resources and departments
- Assist marketing and events with planning social activities for students and carrying out risk assessments
- Attend meetings as required
- Liaising with the Internal Communications and Social Media team
Qualifications
- Approachable and empathetic with excellent knowledge of the company and industry
- Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts, across all levels
- Experience in a customer service/customer facing role
- Experience in pastoral care
- Ability to concentrate and work in a fast-paced environment
- Readily accepts changes and adjusts accordingly
Additional Information
Salary £28,000 – 40 hours per week
- Monday – Friday working pattern
- Available to work on weekends when required
- Occasional travel to second base in Bournemouth
We are committed to offering the most competitive benefits package, including:
- 25 days paid annual leave + 8 bank holidays (based on 5-day working week)
- Generous pension scheme
- Private health care
- Life assurance scheme
- Discounts with corporate partners
- Free on-site parking
- Access to state-of-the-art training facilities and resources
- Opportunity to work with a dynamic and supportive team
This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you!
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Student Support Officer employer: Skyborne
Contact Detail:
Skyborne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Familiarise yourself with Skyborne's values and culture. Understanding their commitment to creativity, support, and professionalism will help you align your approach during interviews and conversations with staff.
✨Tip Number 2
Engage with current or former trainees if possible. This will give you insights into their experiences and the kind of support they value, which can be beneficial when discussing how you can contribute to their wellbeing.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Since the role involves being the first point of contact for trainees, showcasing your ability to handle inquiries and concerns effectively will set you apart.
✨Tip Number 4
Be ready to discuss your experience in pastoral care. Highlight any relevant situations where you've supported individuals in a similar capacity, as this will show your capability to manage trainee welfare effectively.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Student Support Officer at Skyborne. Familiarise yourself with their mission and values to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or pastoral care. Provide specific examples of how you've supported individuals in a similar role to demonstrate your suitability.
Showcase Communication Skills: Since outstanding communication is key for this position, ensure your application reflects your written and verbal skills. Use clear, concise language and consider including examples of effective communication in your past roles.
Personalise Your Cover Letter: Craft a personalised cover letter that not only outlines your qualifications but also expresses your passion for supporting trainees. Mention why you want to work at Skyborne and how you align with their values.
How to prepare for a job interview at Skyborne
✨Show Your Empathy
As a Student Support Officer, empathy is key. Be prepared to share examples of how you've supported others in the past, especially in stressful situations. This will demonstrate your ability to connect with trainees and address their wellbeing concerns.
✨Know the Company Inside Out
Familiarise yourself with Skyborne's mission and values. Understanding their commitment to building better pilots and fostering a supportive environment will help you align your answers with their culture during the interview.
✨Demonstrate Communication Skills
Since the role involves liaising with students and staff, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated in previous roles, particularly in customer service or pastoral care settings.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage wellbeing issues or support someone in distress. Outline your approach and the outcome to showcase your capability in handling similar situations.