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- Tasks: Support customers with onboarding and manage inquiries while ensuring a smooth experience.
- Company: Skyborne is a top Aviation Training Company dedicated to excellence and trainee success.
- Benefits: Enjoy a generous pension, 33 days leave, private healthcare, and access to cutting-edge training facilities.
- Why this job: Join a fun, motivated team and make a real impact in the aviation industry.
- Qualifications: Strong communication skills and customer service experience are essential; Microsoft Office proficiency required.
- Other info: Full-time role with occasional weekend work; salary starts at £27,000.
The predicted salary is between 21600 - 37800 £ per year.
We are Skyborne, a leading Aviation Training Company. We are a growth business that has invested in a superb state-of-the-art site and resources to deliver our vision of being the best at what we do. We are instrumental in our trainees’ journey to the flight deck. Our Graduates are employed by the leading airlines in the business, with more big names in the pipeline. We have further plans to expand and increase our output. We set ourselves the highest standards, believe in professionalism, and that work should be both satisfying and fun. We consider ourselves a people business and are a motivated team who take pride in giving our trainees the best start to their careers in aviation.
The role involves a range of tasks requiring attention to detail, from administrative and reception duties to leading the presentation and maintenance of the site to deliver the highest service to customers and colleagues. Reporting to our Customer Support Manager, we are seeking a well-organized, positive, and conscientious individual with a ‘Can Do’ attitude. Ideally, with similar customer-facing experience, this role also demands the ability to enjoy and thrive on multi-tasking. Candidates must have exceptional people skills as our customers and colleagues are discerning, and you will be a key front-facing element of our brand.
Duties Include:
- Leading new customers through onboarding, including setting up accounts and monitoring trainee certificates.
- Communicating the onboarding process and handling inquiries.
- Managing stock levels for flight bags and equipment.
- Tracking and updating uniform orders and liaising with suppliers.
- Responding to emails and correspondence daily.
- Reporting maintenance issues at Skyborne Accommodation and Flight Centre to the Facilities Team and communicating resolutions.
- Assisting with trainee check-ins and check-outs at Skyborne Accommodation.
- Participating in organizing events such as inductions, open days, graduations, and visits.
- Providing administrative support to various teams as needed.
- Developing relationships internally and externally to meet and exceed customer expectations.
Qualifications:
- Outstanding communication and interpersonal skills, both written and verbal.
- Significant experience in a customer service or customer-facing role.
- Ability to concentrate and work efficiently in a fast-paced environment.
- Strong Microsoft Office skills.
- Ability to work independently and as part of a team.
- Adaptability to changes.
- Availability to work weekends when required.
- Valid UK driving license due to travel requirements.
If you meet all the above criteria and can demonstrate experience relevant to the responsibilities listed, we encourage you to apply so we can discuss this opportunity further.
Additional Information:
- Full Time - 40 hours, Monday to Friday, 08:00-16:30.
- Occasional weekend work.
- Salary: £27,000 per annum (dependent on experience).
- Our benefits include:
- Generous pension scheme
- 33 days paid annual leave (including UK Public Holidays)
- Access to state-of-the-art training facilities
- Supportive team environment
- Private healthcare
This is an exciting opportunity to elevate your career. We look forward to meeting you.
Customer Support Officer employer: Skyborne
Contact Detail:
Skyborne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the aviation industry and Skyborne's specific services. Understanding their training programmes and customer expectations will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled inquiries or resolved issues in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects simultaneously. This is crucial for the multi-tasking nature of the Customer Support Officer role.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills, as these are essential for working in a dynamic environment like Skyborne. Be ready to share instances where you've successfully collaborated with others.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any experience in fast-paced environments, as these are crucial for the Customer Support Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the aviation industry and your understanding of Skyborne's mission. Mention specific examples from your past roles that demonstrate your ability to handle customer inquiries and multi-task effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Also, mention your adaptability and willingness to work weekends, as these are important for the position.
Showcase Your People Skills: Since this role requires exceptional interpersonal skills, include examples of how you've successfully built relationships with customers or colleagues in previous positions. This will help demonstrate that you can thrive in a customer-facing role.
How to prepare for a job interview at Skyborne
✨Showcase Your Customer Service Skills
Since the role requires significant experience in customer-facing positions, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Attention to Detail
The job involves various administrative tasks that require precision. During the interview, mention instances where your attention to detail made a difference, such as managing stock levels or tracking orders accurately.
✨Emphasise Your Communication Skills
Outstanding communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve effectively communicated processes or information to customers and colleagues in previous roles.
✨Prepare for Multi-Tasking Scenarios
As the position demands the ability to thrive on multi-tasking, think of examples where you successfully managed multiple responsibilities at once. This could include balancing administrative duties while assisting customers or coordinating events.
