Security Manager

Nexus Security is seeking an experienced and motivated Security Manager to join our growing team. This is an excellent opportunity for a security professional looking for a challenging and rewarding role with the potential for a long-term career opportunity across a diverse portfolio of clients throughout Northern England.

The successful candidate will be responsible for managing security operations, maintaining strong client relationships, mobilising new contracts, supporting recruitment and training activities, and ensuring the highest standards of service delivery across multiple sites. You will act as the primary point of contact for assigned client accounts and work closely with clients, security officers, supervisors, and internal stakeholders to protect people, property, assets, and our clients' brands.

Key Responsibilities

• Operational Management
  • Manage and coordinate all aspects of security service delivery across assigned contracts.
  • Conduct site surveys for new projects and contract opportunities.
  • Develop and maintain Assignment Instructions, Security Risk Assessments, and Health & Safety documentation.
  • Mobilise new contracts and deliver site-specific officer training.
  • Ensure adequate staffing levels are maintained to cover holidays, sickness, and operational requirements.
  • Conduct site appraisals and regular quality assurance inspections.
  • Monitor compliance and arrange corrective actions where required.
  • Conduct security investigations and incident reviews.
  • Carry out out-of-hours site visits as necessary.
• Recruitment & Training
  • Screen CVs and conduct interviews for security personnel.
  • Maintain a training matrix and monitor officer competency.
  • Deliver induction and operational training.
  • Ensure all security officers are presented professionally and adhere to uniform standards.
• Client Relationship Management
  • Build and maintain strong relationships with clients and stakeholders.
  • Attend client meetings to discuss service standards, incidents, complaints, and operational performance.
  • Complete client satisfaction surveys and implement improvement plans where required.
  • Attend monthly contract performance review meetings, produce meeting minutes, and manage action plans through to completion.
• Compliance & Administration
  • Maintain accurate site records and documentation.
  • Complete weekly operational plans and management reports.
  • Investigate complaints and implement corrective actions.
  • Manage disciplinary issues in conjunction with the HR department.
  • Conduct employee satisfaction surveys and support staff engagement initiatives.
  • Ensure all services operate in compliance with company policies, legislation, and industry standards.

Requirements

• Valid SIA Licence
• Strong security industry knowledge and experience
• Full UK Driving Licence (essential)
• Excellent communication and relationship-building skills.
• Strong investigation, problem-solving, and decision-making abilities.
• Experience conducting risk assessments and preparing operational documentation.
• Good IT skills, including Microsoft Office applications.
• Flexibility to travel extensively throughout the Midlands and Northern England and attend out-of-hours visits when required.

Desirable

• Experience within manned guarding and contract mobilisation.
• Knowledge of security industry best practices and compliance requirements.
• First Aid qualification.
• Health & Safety qualification (IOSH or equivalent).

What We Offer

• Competitive salary.
• Company vehicle provided.
• Mobile phone and laptop.
• Ongoing training and professional development.
• Opportunity to join a growing business with the potential for a long-term career path and progression opportunities.