Production Support Engineer

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

As part of the onsite UK Production Engineering support shift team, you will be looking after day-to-day systems and projects - from maintaining graphic systems & incoming data workflows to reactive video & audio related technical issues. Working across Sky News, Sports News, and the high-profile Sporting channels, you will be able to offer support and knowledge for smooth productions.

What you'll do:

• Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, which include all programming and events such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions.
• Work a regular shift pattern formed of Associate/Junior Engineers, Engineers & Senior Engineers.
• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility.
• Create & update tickets for every task, working these through to resolution.
• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting.
• Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment.

What you'll bring:

• A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent.
• A strong understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions.
• Solid/extensive experience working in a support role within Broadcast Engineering.
• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching.
• Good knowledge of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP.
• Knowledge of graphics systems (VizRT, Chyron would be beneficial).
• Experience of Microsoft Windows systems, Win10/11, server 2012-2022.
• Competent with IT and computer networking for fault finding.
• Working Knowledge of Active Directory.
• Fault investigation and Log interrogation.

You will be required to work a shift pattern that covers a 7-day fortnight covering 24/7/365. This would normally be comprised of Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities.

The rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky Q, for the TV you love all in one place; The magic of Sky Glass at an exclusive rate; A generous pension package; Private healthcare; Discounted mobile and broadband; A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work:

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.