Network Operations Engineer

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

The Senior Technical Network Engineer is responsible for the design, implementation and maintenance of network infrastructure. This includes routers, switches, firewalls, wireless access points and other related hardware. The Senior Engineer will also be responsible for troubleshooting any network issues that arise as well as providing technical support to internal staff. The role is home based with requirement to travel (field).

What you'll do:

• Customer Design: Maintain an expert-level understanding of our technical product functionalities. Communicate effectively with customers by tailoring your message to meet the needs of both technical and non-technical stakeholders, from high-level overviews to in-depth technical discussions.
• Presales Support: Collaborate with the Presales team to support customer engagements, offering technical expertise both on-site and remotely to align solutions with client needs.
• Testing & Validation: Conduct testing and validation of new equipment, technologies and services to ensure interoperability before deployment.
• Technical Design & Implementation: Lead the low level & high level technical design of connectivity & TV infrastructure, this includes site surveys, the creation of configuration, detailed technical documentation and in-depth troubleshooting.
• In-Life Operations:

• Complex Support: Provide third-line support, managing complex issues while maintaining strong customer relationships.
• Operational Oversight: Provide technical oversight for the operational delivery of projects and solutions, ensuring quality and efficiency in execution.
• Network Infrastructure Management: Manage and maintain edge network infrastructure, ensuring optimal performance and reliability.
• Documentation: Develop, update and maintain comprehensive technical design, configuration and implementation documentation and procedures.
• Change Management: Manage configuration and change processes effectively.
• Vendor Relationships: Maintain strong technical relationships with hardware and software vendors, staying aligned with their roadmaps and understanding the impact.

What you'll bring:

• Excellent stakeholder management & collaboration skills.
• Extensive experience configuring and deploying either Juniper Mist, Ruckus, Cisco, or Cradlepoint WAN/LAN/WLAN products.
• Demonstrable experience of wireless controllers, switches, access points, and routers.
• Demonstrable experience of network design including SD-WAN.
• Excellent troubleshooting and problem-solving abilities.
• Professional certifications such as CWNP, CCNP, JNCIS or equivalent.
• Expertise in 802.11 wireless technologies and a proven track record in wireless network design using Ekahau or similar design tools preferred.
• Experience of using API's and creating scripts (python, bash, etc) would be advantageous.
• Understanding of SMATV, IPTV, and Fibre distribution systems would also be advantageous.
• Full UK Driving Licence required.

Team overview: Join Sky Business Technology, a leader in providing Connectivity & TV solutions. We specialise in designing and delivering high-quality services across a wide range of technologies, including WAN, LAN, WLAN, IPTV, and Fibre distribution systems. We are seeking a skilled and experienced Senior Technical Engineer to join our dynamic and customer-focused team.

The rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky Q, for the TV you love all in one place; The magic of Sky Glass at an exclusive rate; A generous pension package; Private healthcare; Discounted mobile and broadband; A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space: You will be home based with requirement to travel (field).

We'd love to hear from you. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.