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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions in a fast-paced call center.
- Company: Join Sky, Europe's leading media and entertainment brand with 24 million customers across 6 countries.
- Benefits: Enjoy perks like free Sky TV, discounts, private healthcare, and a subsidized gym.
- Why this job: Be part of an inclusive culture where your voice matters and grow your career with comprehensive training.
- Qualifications: Bring enthusiasm for sales, strong communication skills, and a desire to learn and solve problems.
- Other info: Work hybrid after training, with flexible shifts and opportunities for extra time off.
The predicted salary is between 24400 - 29300 £ per year.
Contact Centre Sales Advisor – Livingston
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
- Start Date: 6th January 2025
- Salary: £24,400 per annum
- Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
- Shifts: hours per week (Working 4 or 5 days between the hours of 8:30am – 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you’ll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You’ll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you’ll do
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you’ll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you’ll bring
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
The Benefits
There’s one thing people can’t stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:
Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
Health and wellbeing
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
Financial wellbeing
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
Where you’ll work:
We’re”based at Kirkton Campus”in Livingston”and home to over 2000 colleagues. We have free onsite”parking”and operate a free”shuttle”bus service from Livingston North train station”and Livingston shopping centre. You’ll also”have access to our subsidised canteen, free tea and coffee,”hair and beauty salon, valet carwash,”amazon lockers, cash machine, covered bike storage,”prayer room and”shower facilities as part of the onsite gym.
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search 
Client Solutions Advisor employer: Sky
Contact Detail:
Sky Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Advisor
✨Tip Number 1
Familiarize yourself with Sky's products and services. Understanding what you’ll be selling will help you engage customers effectively and address their needs confidently during the interview.
✨Tip Number 2
Practice active listening skills. Since the role involves handling inbound calls from customers, being able to demonstrate your ability to listen and respond to customer concerns will set you apart.
✨Tip Number 3
Showcase your sales enthusiasm. Prepare examples from your past experiences where you successfully met targets or built strong customer relationships, as this aligns with the results-oriented nature of the role.
✨Tip Number 4
Be ready for a dynamic interview process. Since Sky values personality and potential, think about how you can express your unique qualities and how they would contribute to the team.
We think you need these skills to ace Client Solutions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'results-oriented', 'building rapport', and 'addressing customer needs' to catch the recruiter's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully handled customer interactions or met sales targets in the past.
Prepare for Video Questions: Since the application process includes video questions, practice answering common interview questions related to sales and customer service. Be clear, concise, and show your personality to make a strong impression.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've creatively solved problems in previous roles. This aligns with the job's requirement for being skilled at identifying and addressing customer needs.
How to prepare for a job interview at Sky
✨Show Your Sales Enthusiasm
Make sure to express your passion for sales during the interview. Share specific examples of how you've successfully engaged with customers in the past and highlight your results-oriented mindset.
✨Demonstrate Active Listening Skills
Since the role involves handling inbound calls and understanding customer needs, practice active listening techniques. During the interview, show that you can listen carefully and respond thoughtfully to questions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to creatively address customer concerns and be ready to discuss how you handled them.
✨Research Sky's Products and Culture
Familiarize yourself with Sky's products and services, as well as their company culture. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
